DuitNow Online Banking/Wallet Terms and Conditions
Effective Date: 1 January 2025
Important: Please read and understand these terms and conditions before using the DuitNow Online Banking/Wallet service. If you have any questions, please clarify with the Bank.
In these DuitNow Online Banking/Wallet Terms and Conditions (“Terms”), references to “You”, “Your” and “Yours” refers to a customer who is utilising the DuitNow Online Banking/Wallets service and has an Account with Ryt Bank [i.e. YTL Digital Bank Berhad (formerly known as Sea Capital Services Berhad) (Registration No: 202201037182 (1482879-P))] (“Bank”) and references to “We”, “Our”, “Ours” and “Us” refer to the Bank.
By using the DuitNow Online Banking/Wallet service, You acknowledge that You accept these Terms and that these Terms are in addition to the existing terms and conditions that govern Your use of the Accounts and services made available by Us to You. We are not able to provide the DuitNow Online Banking/Wallets service to You if You do not accept these Terms.
Definitions
“Account” means an E-money account offered by the issuers of E-money and all types of banking accounts offered by banks, except for fixed deposit accounts. This shall include, without limitation, all types of conventional and/or Islamic deposit accounts, current accounts, virtual internet accounts, Islamic investment accounts, and all lines of credit accounts tied to payments cards where transaction is made.
“Business Day” means any calendar day from Monday to Friday on which banks in the Federal Territory of Kuala Lumpur are open for banking business, except a public holiday or bank holiday in Kuala Lumpur.
“E-money” means a payment instrument that stores funds electronically in exchange for funds paid to the issuer of e-money and is able to be used as a means of making payment to any person other than the issuer of e-money.
“Merchant” means businesses registered with the Companies Commission of Malaysia, sole proprietors and partnerships, government agencies, statutory bodies, societies, and other similar entities.
“DuitNow Online Banking/Wallets” means a realtime online payment service which enables Payers (either individual orcorporate) to make secure online payments using their Mobile/Online Bankingaccount to Merchants/Merchants.
“DuitNow Online Banking/Wallets Owner and Operator” means Payments Network Malaysia Sdn Bhd.
“Personal Data” means any information in respect of commercial transactions that relate directly or indirectly to a customer, who is identified or identifiable from that information which includes, without limitation, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.
Introduction
These Terms apply to and regulate Your use of the DuitNow Online Banking/Wallets service offered by Us. The DuitNow Online Banking/Wallets service allows You to initiate payment instruction from Your designated Bank Account.
The DuitNow Online Banking/Wallets service is offered by Ryt Bank, and accordingly, these Terms are in addition to and shall be read in conjunction with Our General Banking Terms and Conditions and Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, these Terms shall prevail with respect to the DuitNow Online Banking/Wallets service.
DuitNow Online Banking/Wallets Service
If you wish to initiate payment instruction via DuitNow Online Banking/Wallets, at the Merchant’s website and/or mobile device, You must first select an Account to be used by Us for deduction of funds for payments made via DuitNow Online Banking/Wallets. Our mobile banking application also enables You to initiate payment instruction at the Merchant’s website and/or on a mobile device.
You are responsible for ensuring that the transaction amount keyed-in or displayed on Your mobile banking application screen is correct prior to confirming the transaction. The transaction amount displayed via the Merchant shall be deemed by Us to be correct upon Your confirmation of the transaction. The Bank is under no obligation whatsoever to verify that the amount paid by You matches with the Merchant’s amount.
We will notify You on the status of each successful, failed or rejected DuitNow Online Banking/Wallets transaction via any of Our available communication channels i.e. push notification, email or Short Message Service (SMS).
You acknowledge and agree that We shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such Merchant is the intended party to receive the funds, and We shall not be liable for transferring the funds to such Merchant or recipient even if such person is not the intended recipient.
Pursuant to Clause 3.4 above, You agree that once a DuitNow Online Banking/Wallets transaction has been successfully effected, it will be deemed irrevocable and You will not be able to cancel, stop, recall or perform any changes to that successful DuitNow Online Banking/Wallets transaction.
Recovery of Funds
You have rights in relation to the investigation and recovery of erroneous or mistaken DuitNow Online Banking/Wallets transactions (as stated in Clause 5) and unauthorised or fraudulent DuitNow Online Banking/Wallets transactions (as stated in Clause 6) made from Your Account.
You acknowledge and understand that the funds may not always be recovered and We shall not be in any way liable for any such unrecoverable loss.
Erroneous or Mistaken DuitNow Online Banking/Wallets Transaction
If You have made an erroneous DuitNow Online Banking/Wallets transaction (“Erroneous Transaction”), You may request for recovery of the funds within ten (10) Business Days from the date the Erroneous Transaction was made, and We will work with the affected Merchant’s bank/E-money issuer to return the said funds to You within seven (7) Business Days provided the following conditions are met:
the funds were actually wrongly credited into the affected Merchant’s Account;
if funds have been wrongly credited, whether the balances in the affected Merchant’s Account is sufficient to cover the funds recovery amount:
if the balances are sufficient to cover the recovery amount, the erroneously credited funds may be recoverable; and
if the balances are not sufficient to cover the recovery amount, the erroneously credited funds may not be fully recoverable.
For any requests for recovery of funds between eleven (11) Business Days and seven (7) months from the date the Erroneous Transaction was made, We will work with the affected Merchant’s bank/E-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
the affected Merchant’s bank/E-money issuer is fully satisfied that funds were erroneously credited to the affected Merchant; and
the affected Merchant’s bank /E-money issuer has delivered notifications to the affected Merchants in writing regarding the funds recovery requests whereby the erroneously credited funds would be recovered through debiting the affected Merchants’ Account within ten (10) Business Days of the notifications unless the affected Merchant provides reasonable evidences that the affected Merchant is entitled to the funds in question. After fifteen (15) Business Days, if the affected Merchant fails to establish his/her entitlement to the funds, the affected Merchant’s bank/E-money issuer shall debit the affected Merchants’ Account and remit the funds back to You.
For any requests to recover funds after seven (7) months from the date the Erroneous Transaction was made, We will work with the affected Merchant’s bank/E-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
the affected Merchant’s bank/ E-money issuer is fully satisfied that funds were erroneously credited to the affected recipient;
the affected Merchant’s bank/ E-money issuer shall obtain from the affected Merchant the decision whether to grant consent within ten (10) Business Days; and
once consent is obtained, the affected Merchant’s bank/ E-money issuer shall debit the Merchant’s Account and remit the funds back to You within one (1) Business Day.
Unauthorised or Fraudulent DuitNow Online Banking/Wallets Transaction
For DuitNow Online Banking/Wallets transactions which were not authorised by You or which are fraudulent, We will, upon receiving a report from You alleging that an unauthorised or fraudulent DuitNow Online Banking/Wallets transaction was made, remit the funds back to You provided the following conditions are met:
We shall conduct an investigation and determine, within fourteen (14) calendar days, if the unauthorised or fraudulent payment did occur; and
if We are satisfied that the unauthorised or fraudulent payment instruction did indeed occur and was not caused by You, We shall initiate a reversal process whereby all debit(s) posted to your Account arising from the unauthorised or fraudulent payment instruction would be reversed.
Any certification or determination by Us under an investigation of any purported unauthorised or fraudulent payment is final and conclusive.
Liability and Indemnity
You acknowledge and agree that, unless expressly prohibited by mandatory laws, We and the DuitNow Online Banking/Wallets Owner and Operator shall not be liable to You or any third party for any direct, indirect or consequential losses, liabilities, costs, damages, claims, actions or proceedings of any kind whatsoever in respect of any matter of whatsoever nature in connection with the DuitNow Online Banking/Wallets service offered by Us arising from:
Your negligence, misconduct or breach of any of these Terms;
insufficient funds in Your Account for Us to process the DuitNow Online Banking/Wallets transaction;
You have exceeded Your daily transfer limit;
any payment instruction given or purported to be given by You;
any Erroneous Transaction by You, including any transfer of funds to the wrong Merchant or wrong third party;
any unauthorised or fraudulent DuitNow transactions not caused by us or attributable to us;
the suspension, termination or discontinuance of the DuitNow Online Banking/Wallets service; or
the suspany failure, delay, error or non-transmission of funds due to system maintenance, breakdown or non-availability of Our network, software or hardware and/or the DuitNow Operator.ension, termination or discontinuance of the DuitNow Online Banking/Wallets service; or
You shall indemnify and hold Us, Our affiliates, and the DuitNow Online Banking/Wallets Owner and Operator harmless from and against any losses, costs ,damages or liabilities of any kind whatsoever suffered due to or arising from any claim, demand or actions brought against Us, Our affiliates, and the DuitNow Online Banking/Wallets Owner and Operator resulting from Your act or omission (including any breach, wilful misconduct, negligent and/or fraudulent act).
General
We reserve the right to revise, change, vary, suspend or modify these Terms (which may include revising the charges for the use of the DuitNow Online Banking/Wallets service) at any time, by providing You with twenty-one (21) days’ prior written notice. Such revisions shall take effect from the date stated in the notice. Such notice may be published via Our mobile banking application, website (https://rytbank.my) and/or through any other mode of communication that We deem suitable. You are responsible to be kept informed of or otherwise seek out such notice and by continuing to access or use the DuitNow Online Banking/Wallets service after such notification, You shall be deemed to have agreed to and accepted all such changes.
You acknowledge that We may terminate Your use of the DuitNow Online Banking/Wallets service with Us in accordance with Our General Banking Terms and Conditions.
You consent to the collection, use and disclosure of Your Personal Data (including contact details) by Us, Our affiliates, Our service providers and the DuitNow Online Banking/Wallets Owner and Operator as required for the purposes of the DuitNow Online Banking/Wallets service, and in accordance with Our Privacy Notice (also known as Notice to Customer in relation to the Personal Data Protection Act 2010) which is available at https://rytbank.my/privacy-notice.
These Terms are governed by and shall be construed in accordance with the laws of Malaysia and You agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from or in relation to these Terms.
If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.
v. January 2025
DuitNow QR Terms and Conditions
Effective Date: 1 January 2025
Important: Please read and understand these terms and conditions before using the DuitNow QR service. If you have any questions, please clarify with the Bank.
In these DuitNow QR Terms and Conditions (“Terms”), references to “You”, “Your” and “Yours” refer to a customer who is utilising the DuitNow QR service and has an account with Ryt Bank [i.e. YTL digital Bank Berhad (formerly known as Sea Capital Services Berhad (Registration No.: 202201037182 (1482879-P)))] (“Bank”) and references to “We”, “Our”, “Ours” and “Us” refer to the Bank.
By using the DuitNow QR service, You acknowledge that You accept these Terms and that these Terms are in addition to the existing terms and conditions that govern Your use of the accounts and services made available by Us to You. We are not able to provide the DuitNow QR service to You if You do not accept these Terms.
Definitions
“Account” means an E-money account offered by issuers of E-Money and all types of deposit accounts offered by banks, except for fixed deposit accounts. This shall include, but is not limited to, all types of conventional and/or Islamic savings accounts, current accounts, investment accounts, virtual internet accounts, and/or line of credit accounts tied to payment cards.
“Business Day” means any calendar day from Monday to Friday on which banks in the Federal Territory of Kuala Lumpur are open for banking business, except a public holiday or bank holiday in Kuala Lumpur.
“Dynamic QR” means a QR Code that is generated on-demand and usually has an expiry. Dynamic QR generally requires the Merchant or Recipient to key-in the amount of the payment or credit transfer.
“E-Money” means a payment instrument that stores funds electronically in exchange for funds paid to the issuer of E-money and is able to be used as a means of making payment to any person other than the issuer of E-money.
“Merchant” means individuals, businesses including sole proprietors, partnerships and companies registered with the Companies Commission of Malaysia, government agencies, statutory bodies, societies and other similar legal entities.
“DuitNow QR” means a service which facilitates industry wide ubiquitous payments or credit transfer by scanning the QR Code which complies with DuitNow National QR Standard.
“DuitNow QR Operator” means Payments Network Malaysia Sdn Bhd (Registration No.: 200801035403 (836743-D)).
“QR Code” means a two-dimensional barcode that can be read using the camera of a smartphone or mobile device that is equipped with QR reader.
“Recipient” means an individual who receives funds via the DuitNow QR service.
“Static QR” means a QR Code that is pre-generated for display and usually has no expiry. Static QR generally requires the individual to key-in the amount of the payment or credit transfer.
“Personal Data” means any information in respect of commercial transactions that relate directly or indirectly to a customer, who is identified or identifiable from that information which includes, without limitation, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.
Introduction
These Terms apply to and regulate Your use of the DuitNow QR service offered by Us. The DuitNow QR service allows You to transfer funds from Your designated Bank Account to a Merchant’s or Recipient’s Account by scanning the Merchant’s or Recipient’s QR Code. This service also allows You to transfer funds to the Merchant by generating the Payer’s QR Code to be scanned by the Merchant.
The DuitNow QR service offered by Us is part of the Electronic Banking/e-Money Services, and accordingly these Terms are in addition to and shall be read in conjunction with Our General Banking Terms and Conditions and Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, these Terms shall prevail with respect to the DuitNow QR service.
1. DuitNow QR Service
If You wish to send funds via DuitNow QR, You must first select an Account to be used by Us for deduction of funds for transactions made via DuitNow QR. Our mobile application enables You to either perform a push payment by scanning a Static QR Code or a Dynamic QR Code displayed by the Merchant or Recipient, or perform a pull payment by generating a Dynamic QR Code on a mobile device to be scanned by the Merchant.
You are responsible for ensuring that the transaction amount keyed-in or displayed on Your mobile application screen is correct prior to confirming the transaction. The transaction amount displayed via the Merchant’s or Recipient’s QR Code shall be deemed by Us to be correct upon Your confirmation of the transaction. The Bank is under no obligation whatsoever to verify that the amount paid by You matches with the Merchant’s or Recipient’s amount.
We will notify You on the status of each successful, failed or rejected DuitNow QR transaction via any of Our available communication channels i.e. push notification, email or Short Message Service (SMS).
You acknowledge and agree that We shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such Merchant or Recipient is the intended party to receive the funds, and We shall not be liable for transferring the funds to such Merchant or Recipient even if such person is not the intended recipient.
1.1 Pursuant to Clause 3.4 above, You agree that once a DuitNow QR transaction has been successfully effected , it will be deemed irrevocable and You will not be able to cancel, stop, recall or perform any changes to that successful DuitNow QR transaction.
Recovery of Funds
You have rights in relation to the investigation and recovery of erroneous or mistaken DuitNow Online Banking/Wallets transactions (as stated in Clause 5) and unauthorised or fraudulent DuitNow Online Banking/Wallets transactions (as stated in Clause 6) made from Your Account.
You acknowledge and understand that the funds may not always be recovered and We shall not be in any way liable for any such unrecoverable loss.
Erroneous or Mistaken DuitNow QR Transaction
If You have made an erroneous or mistaken DuitNow QR transaction (“Erroneous Transaction”), You may request for recovery of the funds within ten (10) Business Days from the date the Erroneous Transaction was made, and We will work with the affected Merchant’s or Recipient’s bank/ e-money issuer to return the said funds to You within seven (7) Business Days provided the following conditions are met:
the funds were wrongly credited into the affected Merchant’s or Recipient’s Account; and
if funds have been wrongly credited, whether the balance in the affected Merchant’s or Recipient’s Account is sufficient to cover the funds recovery amount:
if the balances are sufficient to cover the recovery amount, the erroneously credited funds may be recoverable; and
if the balances are not sufficient to cover the recovery amount, the erroneously credited funds may not be fully recoverable and the recipient’s bank/ e-money issuer may partially remit the recoverable fund back to You.
For any request for recovery of funds request between eleven (11) Business Days and seven (7) months from the date the Erroneous Transaction was made, We will work with the affected Recipient’s bank/ e-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
the affected Merchant’s or Recipient’s bank/ e-money issuer is fully satisfied that funds were erroneously credited to the affected Merchant or Recipient; and
the affected Merchant’s or Recipient’s bank/ e-money issuer has delivered notifications to the affected Merchant or Recipient in writing regarding the funds recovery requests whereby the erroneously credited funds would be recovered through debiting the affected Merchant’s or Recipient’s Account within ten (10) Business Days of the notifications unless the affected Merchant or Recipient provides reasonable evidence that the affected Merchant or Recipient is entitled to the funds in question. After fifteen (15) Business Days, if the affected Merchant or Recipient fails to establish his/her entitlement to the funds, the affected Merchant’s or Recipient’s bank/ e-money issuer shall debit the affected Merchant’s or Recipient’s Account and remit the funds back to You.
1.1 For requests to recover funds request after seven (7) months from the date of the Erroneous Transaction was made, We will work with the affected recipient’s bank/ e-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
the affected Merchant’s or Recipient’s bank/ e-money issuer is fully satisfied that funds were erroneously credited to the affected Merchant or Recipient;
the affected Merchant’s or Recipient’s bank/ e-money issuer shall obtain from the affected Merchant or Recipient the decision whether to grant consent to debit the Merchant or Recipient account within ten (10) Business Days; and
once consent is obtained, the affected Merchant’s or Recipient’s bank/ e-money issuer shall debit the affected Merchant’s or Recipient’s Account and remit the funds back to You within one (1) Business Day.
1. Unauthorised or Fraudulent DuitNow QR Transaction
For DuitNow QR transactions which were not authorised by You or which are fraudulent, We will, upon receiving a report from You alleging that an unauthorised or fraudulent DuitNow QR transaction was made, remit the funds back to You provided the following conditions are met:
We shall conduct an investigation and determine, within fourteen (14) calendar days, if the unauthorised or fraudulent payment did occur; and
if We are satisfied that the unauthorised or fraudulent payment instruction did indeed occur and was not caused by You, We shall initiate a reversal process whereby all debit(s) posted to Your account arising from the unauthorised or fraudulent payment instruction would be reversed.
Any certification or determination by Us under an investigation of any purported unauthorised or fraudulent payment is final and conclusive.
Liability and Indemnity
You acknowledge and agree that, unless expressly prohibited by mandatory laws, We and the DuitNow QR Operator shall not be liable to You or any third party for any direct, indirect or consequential losses, liabilities, costs, damages, claims, actions or proceedings of any kind whatsoever with respect to any matter of whatsoever nature in connection with the DuitNow QR service offered by Us arising from:
Your negligence, misconduct or breach of any of these Terms;
insufficient funds in Your Account for Us to process the DuitNow QR transaction;
You have exceeded Your daily transfer limit;
any payment instruction given or purported to be given by You;
any Erroneous Transaction by You, including any transfer of funds to the wrong Merchant or Recipient or wrong third party;
the suspension, termination or discontinuance of the DuitNow QR service; or
(a) any failure, delay, error or non-transmission of funds due to system maintenance, breakdown or non-availability of Our network, software or hardware and/or the DuitNow QR Operator.
1.1 You shall indemnify and hold Us, Our affiliates, and the DuitNow QR Operator harmless from and against any and all losses, costs, damages or liabilities of any kind whatsoever suffered due to or arising from any claim, demand, or action brought against Us, Our affiliates, and the DuitNow QR Operator resulting from Your act or omission (including any breach, wilful misconduct, negligent and/or fraudulent act).
General
We reserve the right to revise, change, vary, suspend or modify these Terms (which may include revising the charges for the use of the DuitNow QR service) at any time, by providing You with twenty-one (21) days’ prior written notice. Such revisions shall take effect from the date stated in the notice. Such notice may be published via Our mobile application, website (https://rytbank.my) and/or through any other mode of communication that We deem suitable. You are responsible to be kept informed of or otherwise seek out such notice and by continuing to access or use the DuitNow QR service after such notification, You shall be deemed to have agreed to and accepted all such changes.
You acknowledge that We may terminate Your use of the DuitNow QR service with Us in accordance with Our General Banking Terms and Conditions.
You consent to the collection, use and disclosure of Your Personal Data (including contact details) by Us, Our affiliates, Our service providers and the DuitNow QR Operator as required for the purposes of the DuitNow QR service, and in accordance with Our Privacy Notice (also known as Notice to Customers in relation to the Personal Data Protection Act 2010 which is available at https://rytbank.my/privacy-notice.
These Terms are governed by and shall be construed in accordance with the laws of Malaysia and You agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from or in relation to these Terms.
If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.
v. January 2025
National Addressing Database (NAD) Terms and Conditions
Effective Date: 1 January 2025
IMPORTANT: Please read and understand these terms and conditions before using the National Addressing Database and the DuitNow Transfer service. If you have any questions, please clarify with the Bank.
In these terms and conditions governing the National Addressing Database (“Terms”), references to “You”, “Your” and “Yours” refer to a customer of Ryt Bank [i.e. YTL Digital Bank Berhad (formerly known as Sea Capital Services Berhad) (Registration No.: 202201037182 (1482879-P))] (“Bank”) who uses the National Addressing Database (or “NAD”) (as defined herein) and references to “We”, “Our”, “Ours” and “Us” refer to the Bank.
By using the DuitNow Transfer service, You acknowledge that You accept these Terms and that these Terms are in addition to the existing terms and conditions that govern Your use of the accounts and services made available by Us to You. We are not able to provide the DuitNow Transfer service and NAD services to You if You do not accept these Terms.
Definitions
“Account” means an E-money account offered by issuers of e-money and all types of deposit accounts offered by banks, except for fixed deposit accounts. This shall include, but is not limited to, all types of conventional and/ or Islamic savings accounts, current accounts, investment accounts, virtual internet accounts.
“Common ID” means a unique identification of a customer which links all DuitNow IDs registered by the customer such as the customer’s national registration identity card (“NRIC”) number, army number, or police number, or for non-Malaysians, passport number.
“DuitNow ID” means an identifier of an account holder such as a mobile number, NRIC, passport number, army number or police number (in the case of an individual) or business registration number (in the case of a corporate customer) or any other identifiers as may be introduced by the NAD Operator from time to time.
“DuitNow Transfer” means a service which allows customers to initiate and receive instant credit transfers using a recipient’s account number or DuitNow ID.
“DuitNow Transfer Terms and Conditions” means the terms and conditions governing the DuitNow Transfer service as subscribed by You for the use of the DuitNow Transfer service offered by Us.
“E-money account” means a payment instrument that stores funds electronically in exchange for funds paid to the issuer of e-money and can be used as a means of making payment to any person other than the issuer of e-money.
“Malware” means computer viruses, bugs or other malicious, destructive or corrupting software, code, agent, program or macros, and/or phishing or social engineering schemes which utilise computer software or telecommunications to obtain personal data or any other personal information for malicious or fraudulent purposes.
“National Addressing Database” or “NAD” means a central addressing depository established by the NAD Operator that links a bank or an e-money account to a recipient’s DuitNow ID and facilitates payment to be made to a recipient by referencing the recipient’s DuitNow ID.
“NAD Name Enquiry” means a service which returns the name of the owner who has registered its DuitNow ID in NAD.
“NAD Operator” means Payments Network Malaysia Sdn Bhd (Registration No.: 200801035403 (836743-D)).
“Personal Data” means any information in respect of commercial transactions that relates directly or indirectly to a customer, who is identified or identifiable from that information which includes, but not limited to, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.
Introduction
These Terms govern Your use of the NAD in relation to the DuitNow Transfer services, and shall be read in conjunction with Our General Banking Terms and Conditions, the DuitNow Transfer Terms and Conditions and our Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, those Terms shall prevail with respect to the NAD service.
The NAD Service
The NAD service allows You to link an Account that You have with Us to Your DuitNow ID.
By linking Your DuitNow ID to Your Account, you have the option of receiving incoming funds via DuitNow or any other payment services that address payments using Your DuitNow ID.
When You register Your DuitNow ID in NAD, you will also provide Us with Your Common ID which will be linked to Your Account with Your registered DuitNow ID. Your Common ID will be used by other NAD participating banks for the purpose of identifying You, as part of facilitating the DuitNow Transfer service.
You may link more than one of Your DuitNow ID to the same Account. For example, you may link both your NRIC and mobile number (as your DuitNow ID) to the same Account. However, You may not link a particular DuitNow ID to multiple Accounts.
Modification and Deregistration of your DuitNow ID
You may update or change Your DuitNow ID that is linked to Your Account via the channels made available to You. We will require a reasonable notice period to effect such changes or update.
You understand and agree that Your DuitNow ID that is linked to Your Account may be deregistered by You or by Us, due to the following circumstances:
You wish to transfer Your existing DuitNow ID to another Account in another bank/ e-money issuer;
You have changed/updated Your DuitNow ID;
You have closed Your Account that is linked to Your DuitNow ID;
the mobile number which You have provided to Us as Your DuitNow ID has been terminated and recycled for use by another person;
after a period of inactivity; or
upon investigation, We find out and/or suspect that You or Your DuitNow ID is potentially involved in or used for any illegal and/or fraudulent activity(ies).
Where your DuitNow ID is deregistered, You will receive a confirmation of the status of the de-registration from Us via any of Our available communication channels that we view suitable as soon as the de-registration is confirmed.
Your Information
You represent and warrant that the DuitNow ID used for registration in NAD belongs to You, is correct, complete and up-to-date for the use of the DuitNow Transfer service and You will promptly notify Us if there is any change to the DuitNow ID information provided to Us.
You acknowledge and agree that other NAD participating banks/ e-money issuers may perform a NAD Name Enquiry of Your DuitNow ID for the purpose of verifying/identifying Your name to Your registered DuitNow ID, as part of facilitating the DuitNow Transfer service.
You acknowledge and consent to the disclosure of Your DuitNow ID, Your Common ID and other relevant Personal Data to the NAD Operator for its processing, storing, and archival and disclosure to the sender of funds or merchants under the DuitNow Transfer service, Our affiliates, service providers, other NAD participants and third parties offering the DuitNow Transfer service and their respective customers.
You acknowledge and agree that We may disclose your DuitNow ID information to anyone who We are under an obligation to disclose information to under the law or where it’s in the public interest, for example to prevent or detect fraud and abuse.
Data Protection
Your consent and Our right to disclose information shall be in addition to, and without prejudice to the rights accorded to You under the Personal Data Protection Act 2010 and any other applicable laws in Malaysia.
We will only disclose, use and process Your DuitNow ID for the purpose of facilitating the DuitNow Transfer service.
We have in place reasonable security measures (both technical and organisational) against unlawful or unauthorised processing of Your DuitNow ID.
We will notify You as soon as practicable if Your DuitNow ID is lost, destroyed, or becomes damaged, corrupted or unusable.
Liability
We and the NAD Operator shall not be liable for any losses or damage You may suffer as a result of, including but without limitation:
Your failure to maintain up-to-date information and Your failure to provide accurate information to us;
Our compliance with any instruction given or purported to be given by You which is apparent to a reasonable person receiving such instruction;
any misuse or any purported or fraudulent use of Your DuitNow ID including instances whereby online fraud is perpetrated by way of any Malware; or
any disclosure of any information which You have consented to Us collecting, using or disclosing or where such collection, Use or disclosure is permitted or required to be disclosed under the applicable laws in Malaysia.
General
We reserve the right to revise, change, vary, suspend or modify these Terms at any time, by providing You with twenty-one (21) days’ prior written notice. Such revision shall take effect from the date stated in the notice. Such notice may be published via Our mobile application, website (https://rytbank.my) and/or through any other mode of communication that We deem suitable. You are responsible to be kept informed of or otherwise seek out such notice and by continuing to access or use the DuitNow Transfer services after such notification, You shall be deemed to have agreed to and accepted all such changes.
You consent to the collection, use and disclosure of your Personal Data (including contact details) by Us, Our affiliates, Our service providers and the NAD Operator as required for the purposes of the DuitNow Transfer services, and in accordance with Our Privacy Notice (also known as Notice to Customer in relation to the Personal Data Protection Act 2010) which is available at https://rytbank.my/privacy-notice.
These Terms are governed by and shall be construed in accordance with the laws of Malaysia and You agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from or in relation to these Terms.
If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.
v. January 2025
