DuitNow Terms and Conditions

DuitNow Transfer Terms and Conditions

Effective Date: 1 January 2025

Important: Please read and understand these terms and conditions before using
the DuitNow Transfer service. If you have any questions, please clarify with the Bank.

In these DuitNow Transfer Terms and Conditions (“Terms”), references to “You”, “Your” and “Yours” refer to a customer who is utilising the DuitNow Transfer service and has an account with Ryt Bank [i.e. YTL Digital Bank Berhad (formerly known as Sea Capital Services Berhad) (Registration No.: 202201037182 (1482879-P))] (“Bank”) and references to “We”, “Our”, “Ours” and “Us” refer to the Bank.

By using the DuitNow Transfer service, You acknowledge that You accept these Terms and that these Terms are in addition to the existing terms and conditions that govern Your use of the accounts and services made available by Us to You. We are not able to provide the DuitNow Transfer services to You if You do not accept these Terms.

Definitions
“Business Day” means any calendar day from Monday to Friday, on which banks in the Federal Territory of Kuala Lumpur are open for banking business, except a public holiday or bank holiday in Kuala Lumpur.
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“DuitNow ID” means an identifier of an account holder such as a mobile number, national registration identity card ("NRIC"), passport number, army number or police number (in the case of an individual) or business registration number (in the case of a corporate customer) or any other identifiers as may be introduced by the DuitNow Operator from time to time.

“DuitNow Operator” means Payments Network Malaysia Sdn. Bhd. (Registration No.: 200801035403 (836743-D)).
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“DuitNow Transfer” means a service which allows customers to initiate and receive instant credit transfers using a recipient’s account number or DuitNow ID.

“NAD Operator” means Payments Network Malaysia Sdn. Bhd. (Registration No.: 200801035403 (836743-D)).

“NAD Terms and Conditions” means the terms and conditions governing the NAD service as subscribed by You for linking or registering Your DuitNow ID with NAD.

“National Addressing Database” or “NAD” means a central addressing depository established by the NAD Operator that links a bank account or an e-money account to a recipient’s DuitNow ID and facilitates payment to be made to a recipient by referencing the recipient’s DuitNow ID.

“Personal Data” means any information in respect of commercial transactions that relate directly or indirectly to a customer, who is identified or identifiable from that information which includes, but not limited to, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.
Introduction
1. These Terms apply to and regulate Your use of the DuitNow Transfer service offered by Us. The DuitNow Transfer service allows You to transfer an amount specified by You from Your designated Bank account maintained with Us, to a bank or e-money account maintained by the recipient at a participating DuitNow Transfer participant via Pay-to-Account-Number and Pay-to-Proxy (Pay via DuitNow ID), or such other means as prescribed by Us or the DuitNow Operator from time to time.
2. The DuitNow Transfer services is offered by Ryt Bank is part of the Electronic Banking Services, and accordingly, these Terms are in addition to and shall be read in conjunction with Our General Banking Terms and Conditions, the NAD Terms and Conditions and Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, these Terms shall prevail with respect to the DuitNow Transfer service.
DuitNow Transfer Service
1. If You wish to send funds via DuitNow Transfer, You must first initiate a payment by entering the recipient’s DuitNow ID in Our mobile banking application.
2. We will perform a ‘Name Enquiry’ to verify the recipient’s registration of its DuitNow ID in NAD and if the recipient is registered, We will display the name of such registered DuitNow Transfer recipient.
3. You are responsible for the correct entry of the recipient’s DuitNow ID and ensuring that the recipient’s name displayed is the intended recipient of the funds prior to confirming the DuitNow Transfer transaction.
4. Fund transfer Instructions shall be subject to such limits and conditions imposed and/or revised by Us or the relevant authorities at their discretion from time to time.
5. We will notify You on the status of each successful, failed or rejected DuitNow Transfer transaction via any of Our available communication channels i.e. push notification, email or Short Message Service (SMS).
6. You acknowledge and agree the We shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such registered recipient is the intended party to receive the funds, and We shall not be liable for transferring the funds to such registered recipient even if such person is not the intended recipient.
7. Pursuant to Clause 3.6 above, You agree that once a DuitNow Transfer transaction has been successfully effected, it will be deemed irrevocable and You will not be able to cancel, stop, recall or perform any changes to that successful DuitNow Transfer transaction.
Multiple Name Enquiry Requests
1. You are advised not to submit multiple “Name Enquiry Requests” without a confirmed DuitNow Transfer transaction. We reserve the right to:
  1. not display the results of the “Name Enquiry Requests”; and/or
  2. terminate or suspend Your access to and use of the DuitNow Transfer service,
  where We consider in Our sole discretion that inappropriate, fraudulent or suspicious use is being made of the DuitNow Transfer services, such as where multiple “Name Enquiry Requests” are submitted without a successful DuitNow Transfer transaction.
2. You are advised to contact Us should You encounter any issues.
Recovery of Funds
1. You have rights in relation to the investigation and recovery of erroneous or mistaken DuitNow Transfer transactions (as stated in Clause 6) and unauthorised or fraudulent DuitNow Transfer transactions (as stated in Clause 7) made from Your account.
2. You acknowledge and understand that the funds may not always be recovered and We shall not be in any way liable for any such unrecoverable loss.
Erroneous or Mistaken DuitNow Transfer Transaction
1. If You have made an erroneous or mistaken DuitNow Transfer transaction (“Erroneous Transaction”), You may request for recovery of the funds within ten (10) Business Days from the date the Erroneous Transaction was made, and We will work with the affected recipient’s bank/e-money issuer to return the said funds to You within seven (7) Business Days provided the following conditions are met:
  1. the funds were actually wrongly credited into the affected recipient’s account; and
  2. if funds have been wrongly credited, whether the balance in the affected recipient’s account is sufficient to cover the funds recovery amount:
    1. if the balances are sufficient to cover the recovery amount, the erroneously credited funds may be recoverable; and
    2. if the balances are not sufficient to cover the recovery amount, the erroneously credited funds may not be fully recoverable and the recipient’s bank/e-money issuer may partially remit the recoverable fund back to You.
2. For any request for recovery of funds between eleven (11) Business Days and seven (7) months from the date the Erroneous Transaction was made, We will work with the affected recipient’s bank/e-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
  1. the affected recipient’s bank/e-money issuer is fully satisfied that funds were erroneously credited to the affected recipient; and
  2. the affected recipient’s bank/e-money issuer has delivered notifications to the affected recipients in writing regarding the funds recovery requests whereby the erroneously credited funds would be recovered through debiting the affected recipients’ accounts within ten (10) Business Days of the notifications unless the affected recipient provides reasonable evidences that the affected recipient is entitled to the funds in question. After fifteen (15) Business Days, if the affected recipient fails to establish his/her entitlement to the funds, the affected recipient’s bank/e-money issuer shall debit the affected recipients’ account and remit the funds back to You.
3. For any requests to recover funds after seven (7) months from the date the Erroneous Transaction was made, We will work with the affected recipient’s bank/e-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
  1. the affected recipient’s bank/e-money issuer is fully satisfied that funds were erroneously credited to the affected recipient;
  2. the affected recipient’s bank/e-money issuer shall obtain from the affected recipient the decision whether to grant consent within ten (10) Business Days; and
  3. once consent is obtained, the affected recipient’s bank/e-money issuer shall debit the affected recipient’s account and remit the funds back to You within one (1) Business Day.
Unauthorised or Fraudulent DuitNow Transfer Transaction
1. For DuitNow Transfer transactions which were not authorised by You or which are fraudulent, We will, upon receiving a report from You alleging that an unauthorised or fraudulent DuitNow Transfer transaction was made, remit the funds back to You provided the following conditions are met:
  1. We shall conduct an investigation and determine, within fourteen (14) calendar days, if the unauthorised or fraudulent payment did occur; and
  2. if We are satisfied that the unauthorised or fraudulent payment instruction did indeed occur and was not caused by You, We shall initiate a reversal process whereby all debit(s) posted to Your account arising from the unauthorised or fraudulent payment instruction would be reversed.
2. Any certification or determination by Us under an investigation of any purported unauthorised or fraudulent payment is final and conclusive.
Liability and Indemnity
1. You acknowledge and agree that, unless expressly prohibited by mandatory laws, We and the DuitNow Operator shall not be liable to You or any third party for any direct, indirect or consequential losses, liabilities, costs, damages, claims, actions or proceedings of any kind whatsoever with respect of any matter of whatsoever nature in connection with the DuitNow Transfer services offered by Us arising from:
  1. Your negligence, misconduct or breach of any of these Terms;
  2. insufficient funds in Your account for Us to process the DuitNow Transfer transaction;
  3. You have exceeded Your daily transfer limit;
  4. any transfer instruction given or purported to be given by You;
  5. any Erroneous Transaction by You, including any transfer of funds to the wrong DuitNow ID, wrong recipient or wrong third party;
  6. any unauthorised or fraudulent DuitNow transactions not caused by us or attributable to us;
  7. the suspension, termination or discontinuance of the DuitNow Transfer services; or
  8. any failure, delay, error or non-transmission of funds due to system maintenance, breakdown or non-availability of Our network, software or hardware and/or the DuitNow Operator.
2. You shall indemnify and hold Us, Our affiliates, and the DuitNow Operator harmless from and against any and all losses, costs, damages or liabilities of any kind whatsoever suffered due to or arising from any claim, demand, or action brought against Us, Our affiliates, and the DuitNow Operator resulting from Your act or omission (including any breach, wilful misconduct, negligent and/ or fraudulent act).
General
1. We reserve the right to revise, change, vary, suspend or modify these Terms (which may include revising the charges for the use of the DuitNow Transfer services) at any time, by providing You with twenty-one (21) days’ prior written notice. Such revisions shall take effect from the date stated in the notice. Such notice may be published via Our mobile application, website (https://rytbank.my) and/or through any other mode of communication that We deem suitable. You are responsible to be kept informed of or otherwise seekout such notice and by continuing to access or use the DuitNow Transfer services after such notification, You shall be deemed to have agreed to and accepted all such changes.
2. You acknowledge that We may terminate Your use of the DuitNow Transfer services with Us in accordance with with Our General Banking Terms and Conditions.
3. You consent to the collection, use and disclosure of Your Personal Data (including contact details) by Us, Our affiliates, Our service providers and the DuitNow Operator as required for the purposes of the DuitNow Transfer services, and in accordance with Our Privacy Notice (also known as Notice to Customer in relation to the Personal Data Protection Act 2010) which is available at https://rytbank.my/privacy-notice.
4. These Terms are governed by and shall be construed in accordance with the laws of Malaysia and You agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from or in relation to these Terms.
5. If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.

v. January 2025

DuitNow Online Banking/Wallet Terms and Conditions

Effective Date: 1 January 2025

Important: Please read and understand these terms and conditions before using the DuitNow Online Banking/Wallet service. If you have any questions, please clarify with the Bank.

In these DuitNow Online Banking/Wallet Terms and Conditions (“Terms”), references to “You”, “Your” and “Yours” refers to a customer who is utilising the DuitNow Online Banking/Wallets service and has an Account with Ryt Bank [i.e. YTL Digital Bank Berhad (formerly known as Sea Capital Services Berhad) (Registration No: 202201037182 (1482879-P))] (“Bank”) and references to “We”, “Our”, “Ours” and “Us” refer to the Bank.
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By using the DuitNow Online Banking/Wallet service, You acknowledge that You accept these Terms and that these Terms are in addition to the existing terms and conditions that govern Your use of the Accounts and services made available by Us to You. We are not able to provide the DuitNow Online Banking/Wallets service to You if You do not accept these Terms.

Definitions
1. “Account” means an E-money account offered by the issuers of E-money and all types of banking accounts offered by banks, except for fixed deposit accounts. This shall include, without limitation, all types of conventional and/or Islamic deposit accounts, current accounts, virtual internet accounts, Islamic investment accounts, and all lines of credit accounts tied to payments cards where transaction is made.
2. “Business Day” means any calendar day from Monday to Friday on which banks in the Federal Territory of Kuala Lumpur are open for banking business, except a public holiday or bank holiday in Kuala Lumpur.
3. “E-money” means a payment instrument that stores funds electronically in exchange for funds paid to the issuer of e-money and is able to be used as a means of making payment to any person other than the issuer of e-money.
4. “Merchant” means businesses registered with the Companies Commission of Malaysia, sole proprietors and partnerships, government agencies, statutory bodies, societies, and other similar entities.
5. “DuitNow Online Banking/Wallets” means a realtime online payment service which enables Payers (either individual orcorporate) to make secure online payments using their Mobile/Online Bankingaccount to Merchants/Merchants.
6. “DuitNow Online Banking/Wallets Owner and Operator” means Payments Network Malaysia Sdn Bhd.
7. “Personal Data” means any information in respect of commercial transactions that relate directly or indirectly to a customer, who is identified or identifiable from that information which includes, without limitation, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.
Introduction
1. These Terms apply to and regulate Your use of the DuitNow Online Banking/Wallets service offered by Us. The DuitNow Online Banking/Wallets service allows You to initiate payment instruction from Your designated Bank Account.
2. The DuitNow Online Banking/Wallets service is offered by Ryt Bank, and accordingly, these Terms are in addition to and shall be read in conjunction with Our General Banking Terms and Conditions and Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, these Terms shall prevail with respect to the DuitNow Online Banking/Wallets service.
DuitNow Online Banking/Wallets Service
1. If you wish to initiate payment instruction via DuitNow Online Banking/Wallets, at the Merchant’s website and/or mobile device, You must first select an Account to be used by Us for deduction of funds for payments made via DuitNow Online Banking/Wallets. Our mobile banking application also enables You to initiate payment instruction at the Merchant’s website and/or on a mobile device.
2. You are responsible for ensuring that the transaction amount keyed-in or displayed on Your mobile banking application screen is correct prior to confirming the transaction. The transaction amount displayed via the Merchant shall be deemed by Us to be correct upon Your confirmation of the transaction. The Bank is under no obligation whatsoever to verify that the amount paid by You matches with the Merchant’s amount.
3. We will notify You on the status of each successful, failed or rejected DuitNow Online Banking/Wallets transaction via any of Our available communication channels i.e. push notification, email or Short Message Service (SMS).
4. You acknowledge and agree that We shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such Merchant is the intended party to receive the funds, and We shall not be liable for transferring the funds to such Merchant or recipient even if such person is not the intended recipient.
5. Pursuant to Clause 3.4 above, You agree that once a DuitNow Online Banking/Wallets transaction has been successfully effected, it will be deemed irrevocable and You will not be able to cancel, stop, recall or perform any changes to that successful DuitNow Online Banking/Wallets transaction.
Recovery of Funds
1. You have rights in relation to the investigation and recovery of erroneous or mistaken DuitNow Online Banking/Wallets transactions (as stated in Clause 5) and unauthorised or fraudulent DuitNow Online Banking/Wallets transactions (as stated in Clause 6) made from Your Account.
2. You acknowledge and understand that the funds may not always be recovered and We shall not be in any way liable for any such unrecoverable loss.
Erroneous or Mistaken DuitNow Online Banking/Wallets Transaction
1. If You have made an erroneous DuitNow Online Banking/Wallets transaction (“Erroneous Transaction”), You may request for recovery of the funds within ten (10) Business Days from the date the Erroneous Transaction was made, and We will work with the affected Merchant’s bank/E-money issuer to return the said funds to You within seven (7) Business Days provided the following conditions are met:
  1. the funds were actually wrongly credited into the affected Merchant’s Account;
  2. if funds have been wrongly credited, whether the balances in the affected Merchant’s Account is sufficient to cover the funds recovery amount:
    1. if the balances are sufficient to cover the recovery amount, the erroneously credited funds may be recoverable; and
    2. if the balances are not sufficient to cover the recovery amount, the erroneously credited funds may not be fully recoverable.
2. For any requests for recovery of funds between eleven (11) Business Days and seven (7) months from the date the Erroneous Transaction was made, We will work with the affected Merchant’s bank/E-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
  1. the affected Merchant’s bank/E-money issuer is fully satisfied that funds were erroneously credited to the affected Merchant; and
  2. the affected Merchant’s bank /E-money issuer has delivered notifications to the affected Merchants in writing regarding the funds recovery requests whereby the erroneously credited funds would be recovered through debiting the affected Merchants’ Account within ten (10) Business Days of the notifications unless the affected Merchant provides reasonable evidences that the affected Merchant is entitled to the funds in question. After fifteen (15) Business Days, if the affected Merchant fails to establish his/her entitlement to the funds, the affected Merchant’s bank/E-money issuer shall debit the affected Merchants’ Account and remit the funds back to You.
3. For any requests to recover funds after seven (7) months from the date the Erroneous Transaction was made, We will work with the affected Merchant’s bank/E-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
  1. the affected Merchant’s bank/ E-money issuer is fully satisfied that funds were erroneously credited to the affected recipient;
  2. the affected Merchant’s bank/ E-money issuer shall obtain from the affected Merchant the decision whether to grant consent within ten (10) Business Days; and
  3. once consent is obtained, the affected Merchant’s bank/ E-money issuer shall debit the Merchant’s Account and remit the funds back to You within one (1) Business Day.
Unauthorised or Fraudulent DuitNow Online Banking/Wallets Transaction
1. For DuitNow Online Banking/Wallets transactions which were not authorised by You or which are fraudulent, We will, upon receiving a report from You alleging that an unauthorised or fraudulent DuitNow Online Banking/Wallets transaction was made, remit the funds back to You provided the following conditions are met:
  1. We shall conduct an investigation and determine, within fourteen (14) calendar days, if the unauthorised or fraudulent payment did occur; and
  2. if We are satisfied that the unauthorised or fraudulent payment instruction did indeed occur and was not caused by You, We shall initiate a reversal process whereby all debit(s) posted to your Account arising from the unauthorised or fraudulent payment instruction would be reversed.
2. Any certification or determination by Us under an investigation of any purported unauthorised or fraudulent payment is final and conclusive.
Liability and Indemnity
1. You acknowledge and agree that, unless expressly prohibited by mandatory laws, We and the DuitNow Online Banking/Wallets Owner and Operator shall not be liable to You or any third party for any direct, indirect or consequential losses, liabilities, costs, damages, claims, actions or proceedings of any kind whatsoever in respect of any matter of whatsoever nature in connection with the DuitNow Online Banking/Wallets service offered by Us arising from:
  1. Your negligence, misconduct or breach of any of these Terms;
  2. insufficient funds in Your Account for Us to process the DuitNow Online Banking/Wallets transaction;
  3. You have exceeded Your daily transfer limit;
  4. any payment instruction given or purported to be given by You;
  5. any Erroneous Transaction by You, including any transfer of funds to the wrong Merchant or wrong third party;
  6. any unauthorised or fraudulent DuitNow transactions not caused by us or attributable to us;
  7. the suspension, termination or discontinuance of the DuitNow Online Banking/Wallets service; or
  8. the suspany failure, delay, error or non-transmission of funds due to system maintenance, breakdown or non-availability of Our network, software or hardware and/or the DuitNow Operator.ension, termination or discontinuance of the DuitNow Online Banking/Wallets service; or
2. You shall indemnify and hold Us, Our affiliates, and the DuitNow Online Banking/Wallets Owner and Operator harmless from and against any losses, costs ,damages or liabilities of any kind whatsoever suffered due to or arising from any claim, demand or actions brought against Us, Our affiliates, and the DuitNow Online Banking/Wallets Owner and Operator resulting from Your act or omission (including any breach, wilful misconduct, negligent and/or fraudulent act).
General
1. We reserve the right to revise, change, vary, suspend or modify these Terms (which may include revising the charges for the use of the DuitNow Online Banking/Wallets service) at any time, by providing You with twenty-one (21) days’ prior written notice. Such revisions shall take effect from the date stated in the notice. Such notice may be published via Our mobile banking application, website (https://rytbank.my) and/or through any other mode of communication that We deem suitable. You are responsible to be kept informed of or otherwise seek out such notice and by continuing to access or use the DuitNow Online Banking/Wallets service after such notification, You shall be deemed to have agreed to and accepted all such changes.
2. You acknowledge that We may terminate Your use of the DuitNow Online Banking/Wallets service with Us in accordance with Our General Banking Terms and Conditions.
3. You consent to the collection, use and disclosure of Your Personal Data (including contact details) by Us, Our affiliates, Our service providers and the DuitNow Online Banking/Wallets Owner and Operator as required for the purposes of the DuitNow Online Banking/Wallets service, and in accordance with Our Privacy Notice (also known as Notice to Customer in relation to the Personal Data Protection Act 2010) which is available at https://rytbank.my/privacy-notice.
4. These Terms are governed by and shall be construed in accordance with the laws of Malaysia and You agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from or in relation to these Terms.
5. If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.

v. January 2025

Terma dan Syarat Perbankan/Dompet Digital DuitNow

Tarikh Berkuatkuasa: 1 Januari 2025

Maklumat Penting: Sila baca dan fahami terma dan syarat ini sebelum menggunakan perkhidmatan DuitNow Perbankan Atas Talian/Wallet. Jika anda mempunyai sebarang pertanyaan, sila hubungi pihak bank untuk penjelasan yang lanjut.

Dalam Terma dan Syarat Perbankan Dalam Talian/Dompet Digital DuitNow ini ("Terma"),"anda" merujuk kepada pelanggan yang menggunakan perkhidmatan ini dan mempunyai akaun dengan Ryt Bank [YTL Digital Bank Berhad (dahulu dikenali sebagai Sea Capital Services Berhad) (No. Pendaftaran: 202201037182 (1482879-P))] ("Bank") manakala "Kami" merujuk kepada pihak Bank.
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Dengan menggunakan perkhidmatan Perbankan Dalam Talian/Dompet Digital DuitNow, Anda mengakui dan bersetuju untuk menerima Terma ini. Terma ini adalah tambahan kepada terma dan syarat sedia ada yang mengawal penggunaan akaun serta perkhidmatan yang Kami sediakan kepada Anda. Jika anda tidak menerima Terma ini, kami tidak dapat menyediakan perkhidmatan DuitNow Perbankan Dalam Talian/Dompet Digital kepada Anda.

Definisi
1. "Akaun" merujuk kepada akaun E-duit yang ditawarkan oleh penerbit E-duit serta semua jenis akaun perbankan yang disediakan oleh bank, kecuali akaun deposit tetap. Ini termasuk, tetapi tidak terhad kepada, semua jenis akaun deposit konvensional dan/atau Islam, akaun semasa, akaun internet maya, akaun pelaburan Islam, serta semua kemudahan kredit yang dikaitkan dengan kad pembayaran bagi tujuan transaksi.
2. “Hari Perniagaan” merujuk kepada hari kalendar dari Isnin hingga Jumaat, di mana bank-bank di Wilayah Persekutuan Kuala Lumpur beroperasi untuk urusan perbankan, kecuali pada hari cuti umum atau cuti bank yang diisytiharkan di Kuala Lumpur.
3. “E-Duit” merujuk kepada instrument pembayaran yang menyimpan dana secara elektronik sebagai pertukaran bagi jumlah yang dibayar kepada penerbit wang elektronik. Ia boleh digunakan sebagai kaedah pembayaran kepada mana-mana pihak selain daripada penerbit E-duit.
4. “Peniaga” merujuk kepada perniagaan yang berdaftar dengan Suruhanjaya Syarikat Malaysia, pemilik Tunggal dan perkongsian, agensi Kerajaan, badan berkanun, persatuan, dan entity serupa yang seumpamanya.
5. “Perbankan Dalam Talian/ Dompet Digital DuitNow” bermaksud perkhidmatan pembayaran dalam talian masa nyata yang membolehkan Pembayar ( sama ada invidu atau korporat) membuat pembayaran dalam talian yang selamat meggunakan akaun Perbankan Mudah Alih/Dalam Talian mereka kepada Peniaga/Peniaga.
6. “Pemilik dan Pengendali DuitNow Perbankan Dalam Talian/ Dompet Digital” merujuk kepada Payments Network Malaysia Sdn. Bhd.
7. “Data Peribadi” bermaksud sebarang maklumat berkaitan tranksaksi komersial yang berkaitan secara langsung atau tidak langsung dengan seorang pelanggan, yang dikenali atau boleh dikenali daripada maklumat tersebut yang termasuk, tanpa had, nama pelanggan, alamat, nombor kad pengenalan, nombor pasport, maklumat perbankan, alamat emel dan butiran hubungan.
Pengenalan
1. Terma-terma ini terpakai dan mengawal penggunaan Anda terhadap perkhidmatan Perbankan Dalam Talian/ Dompet Digital DuitNow yang ditawarkan oleh Kami. Perkhidmatan DuitNow Perbankan Dalam Talian/Wallets membolehkan Anda memulakan arahan pembayaran daripada Akaun Bank yang ditetapkan.
2. Perkhidmatan Perbankan Dalam Talian/Dompet Digital DuitNow ditawarkan oleh Ryt Bank, dan oleh itu, Terma-terma ini adalah tambahan kepada dan hendaklah dibaca bersama dengan Terma dan Syarat Perbankan Am Kami serta Terma Penggunaan yang disediakan di https://rytbank.my. Sekiranya terdapat ketidakkonsistenan atau percanggahan, Terma-terma ini akan diutamakan berkenaan dengan perkhidmatan Perbankan Dalam Talian/Dompet Digital DuitNow.
Servis Perbankan Dalam Talian/Dompet Digital DuitNow
1. Jika Anda ingin memulakan arahan pembayaran melalui Perbankakn Dalam Talian/Dompet Digital DuitNow, die laman web dan/atau peranti mudah alih Pedagang,anda mesti terlebih dahulu memilih Akaun yang akan digunakan oleh Kami untuk pemotongan dana bagi pembayaran yang dibuat melalui Perbankan Dalam Talian/ Dompet Digital DuitNow. Aplikasi perbankan mudah alih Kami juga membolehkan Anda untuk memulakan arahan pembayaran di laman web Pedagang dan/atau pada peranti mudah alih.
2. Anda bertanggungjawab untuk memastikan bahawa jumlah transaksi yang dimasukkan atau dipaparkan pada skrin aplikasi perbankan mudah alih Anda adalah betul sebelum mengesahkan transaksi tersebut. Jumlah transaksi yang dipaparkan melalui Pedagang akan dianggap oleh Kami sebagai betul setelah Pengesahan transaksi oleh Anda. Bank tidak mempunyai sebarang kewajipan untuk mengesahkan bahawa jumlah yang dibayar oleh Anda sepadan dengan jumlah yang ditetapkan oleh Pedagang.
3. Kami akan memaklumkam kepada Anda mengenai status setiap transaksi Perbankan Dalam Talian/Dompet Digital DuitNow yang Berjaya, gagal atau ditolak melalui salah satu saluran komunikasi kami yang tersedia iaitu notifikasi, emel atau Perkhidmatan Mesej Pendek SMS.
4. Anda mengakui dan bersetuuju bahawa Kami tidak mempunyai kewajipan dan tidak akan dikenhadaki untuk mengambil sebarang langkah untuk mengesahkan atau mencari sebarang pengesahan lain daripada mana-mana pihak sama ada Pedagang tersebut adalah pihak yang dimaksudkan untuk menerima dana, dan Kami tidak akan bertanggungjawab untuk memindahkan dana kepada Pedagang atau penerima tersebut walaupun orang tersebut bukan penerima yang dimaksudkan.
5. Berdasarkan Klausa 3.4 di atas, Anda bersetuju bahawa setelah transaksi Perbankan Dalam Talain/Dompet Digital DuitNow berjaua dilaksanakan, ia akan dianggap tidak boleh dibatalkan dan Anda tidak akan dapat membatalkan, menarik balik atau melakukan sebarang perubahan pada transaksi Perbankan Dalam Talian/Dompet Digital DuitNOw yang berjaya tersebut.
Pemulihan Dana
1. Anda mempunyai hak berkaitan dengan penyiasatan dan pemulihan transaksi Perbankan Dalam Talian/Dompet Digital DuitNow yang salah satu atau tersilap (seperti yang dinyatakan dalam Klausa 5) dan transaksi Perbankan Dalam Talian/Dompet Digital DuitNow yang tidak sah atau penipuan (seperti yang dinyatakan dalam Klausa 6) yang dibuat dari Akaun Anda.
2. Anda mengakui dan memahami bahawa dana mungkin tidak sentiasa dapat dipulihkan. Kami tidak akan bertanggungjawab dalam apa jua keadaan terhadap sebarang kerugian yang tidak dapat dipulihkan.
Transaksi DuitNow Perbankan Dalam Talian/Dompet Digital yang Salah atau Tersilap
1. Sekiranya anda telah melakukan transaksi Perbankan Dalam Talian/Dompet Digital DuitNow yang salah ("Transaksi Salah"), anda boleh mengemukakan permohonan untuk pemulihan dana dalam tempoh sepuluh (10) Hari Perniagaan dari tarikh transaksi tersebut. Kami akan bekerjasama dengan bank atau penyedia E-Duit peniaga yang terlibat bagi memulangkan dana tersebut kepada anda dalam tempoh tujuh (7) Hari Perniagaan, tertakluk kepada syarat berikut:
  1. Dana tersebut telah dikreditkan secara salah ke dalam Akaun Peniaga yang terlibat; dan
  2. Jika dana telah dikreditkan secara salah, pemulihan dana bergantung kepada baki dalam Akaun Peniaga yang terlibat:
    1. Jika baki mencukupi untuk menampung jumlah pemulihan, dana yang dikreditkan secara salah boleh dipulihkan; dan
    2. Jika baki tidak mencukupi, dana yang dikreditkan secara salah mungkin tidak dapat dipulihkan sepenuhnya.
2. Bagi permintaan pemulihan dana yang dibuat antara sebelas (11) Hari Perniagaan hingga tujuh (7) bulan dari tarikh Transaksi Salah, Kami akan bekerjasama dengan bank atau penyedia E-Duit peniaga yang terlibat untuk memulangkan dana tersebut dalam tempoh yang munasabah, tertakluk kepada syarat berikut:
  1. Bank atau penyedia E-Duit peniaga yang terlibat berpuas hati sepenuhnya bahawa dana tersebut telah dikreditkan secara salah ke dalam Akaun Peniaga yang terlibat; dan
  2. Bank atau penerbit E-Duit peniaga yang terlibat telah mengeluarkan notifikasi bertulis kepada peniaga tersebut mengenai permintaan pemulihan dana. Dana yang dikreditkan secara salah akan dipulihkan melalui pendebitan Akaun Peniaga yang terlibat dalam tempoh sepuluh (10) Hari Perniagaan selepas notifikasi dikeluarkan, kecuali peniaga tersebut mengemukakan bukti yang munasabah bahawa mereka berhak terhadap dana tersebut. Jika selepas lima belas (15) Hari Perniagaan peniaga gagal membuktikan haknya terhadap dana tersebut, bank atau penerbit E-Duit peniaga yang terlibat akan mendebit Akaun Peniaga dan memulangkan dana tersebut kepada Anda.
3. Bagi permintaan pemulihan dana yang dibuat selepas tujuh (7) bulan dari tarikh Transaksi Salah, kami akan bekerjasama dengan bank atau penyedia perkhidmatan pembayaran peniaga yang terlibat untuk memulangkan dana tersebut dalam tempoh yang munasabah, tertakluk kepada syarat berikut:
  1. Bank atau penyedia perkhidmatan pembayaran peniaga yang terlibat berpuas hati sepenuhnya bahawa dana telah dikreditkan secara salah kepada penerima yang terlibat;
  2. Bank atau penyedia perkhidmatan pembayaran peniaga yang terlibat hendaklah mendapatkan keputusan daripada peniaga sama ada untuk memberikan persetujuan dalam tempoh sepuluh (10) Hari Perniagaan; dan
  3. Setelah persetujuan diperoleh, bank atau penyedia perkhidmatan pembayaran peniaga yang terlibat hendaklah mendebit Akaun Peniaga dan memindahkan dana kembali kepada anda dalam tempoh satu (1) Hari Perniagaan.
Transaksi DuitNow Perbankan Dalam Talian/Dompet Digital yang Tidak Dibenarkan atau Bersifat Penipuan
1. Bagi transaksi Perbankan Dalam Talian/Dompet Digital DuitNow yang tidak mendapat kebenaran anda atau bersifat penipuan, kami akan memulangkan semula dana kepada anda setelah menerima laporan daripada anda yang mendakwa berlakunya transaksi tidak dibenarkan atau bersifat penipuan, tertakluk kepada syarat berikut:
  1. Kami akan menjalankan siasatan dan menentukan dalam tempoh empat belas (14) hari kalendar sama ada transaksi tidak dibenarkan atau bersifat penipuan tersebut benar-benar berlaku; dan
  2. Jika kami berpuas hati bahawa arahan pembayaran yang tidak dibenarkan atau bersifat penipuan tersebut memang berlaku dan bukan disebabkan oleh kecuaian anda, Kami akan memulakan proses pembatalan di mana semua pendebitan yang direkodkan dalam Akaun anda akibat transaksi tersebut akan dipulihkan.
2. Sebarang pengesahan atau keputusan yang dibuat oleh Kami hasil daripada siasatan terhadap transaksi yang didakwa tidak dibenarkan atau bersifat penipuan adalah muktamad dan tidak boleh dipertikaikan.
Tanggungjawab dan Perlindungan Liabiliti
1. Anda mengakui dan bersetuju bahawa, kecuali jika dilarang secara nyata oleh undang-undang yang berkuat kuasa, kami serta pemilik dan pengendali DuitNow Perbankan Dalam Talian/Dompet Digital tidak akan bertanggungjawab terhadap anda atau mana-mana pihak ketiga bagi sebarang kerugian langsung, tidak langsung atau berbangkit, liabiliti, kos, kerosakan, tuntutan, tindakan undang-undang atau prosiding dalam apa jua bentuk yang timbul berkaitan dengan perkhidmatan DuitNow Perbankan Dalam Talian/Dompet Digital yang ditawarkan oleh kami akibat daripada:
  1. Kecuaian, salah laku atau pelanggaran mana-mana terma ini oleh anda;
  2. Dana dalam Akaun anda tidak mencukupi untuk kami memproses transaksi DuitNow Perbankan Dalam Talian/Dompet Digital;
  3. Anda telah melebihi had pemindahan harian yang ditetapkan;
  4. Sebarang arahan pembayaran yang diberikan atau didakwa diberikan oleh anda;
  5. Sebarang transaksi tersilap yang dilakukan oleh anda, termasuk pemindahan dana ke peniaga atau pihak ketiga yang salah;
  6. Sebarang transaksi DuitNow yang tidak dibenarkan atau bersifat penipuan yang bukan berpunca daripada kami atau tidak boleh dikaitkan dengan kami;
  7. Penggantungan, penamatan atau pemberhentian perkhidmatan DuitNow Perbankan Dalam Talian/Dompet Digital; atau
  8. Sebarang kegagalan, kelewatan, ralat atau ketidakupayaan untuk memindahkan dana akibat penyelenggaraan sistem, gangguan atau ketidaktersediaan rangkaian, perisian atau perkakasan kami dan/atau pengendali DuitNow.
2. Anda bersetuju untuk menanggung rugi serta melindungi kami, syarikat bersekutu kami dan pemilik serta pengendali DuitNow Perbankan Dalam Talian/Dompet Digital daripada sebarang kerugian, kos, kerosakan atau liabiliti dalam apa jua bentuk yang timbul akibat sebarang tuntutan, permintaan atau tindakan undang-undang terhadap kami, syarikat bersekutu kami, serta pemilik dan pengendali DuitNow Perbankan Dalam Talian/Dompet Digital yang berpunca daripada tindakan atau kecuaian anda (termasuk sebarang pelanggaran, salah laku sengaja, kecuaian atau perbuatan penipuan).
Umum
1. Kami berhak untuk menyemak semula, mengubah, meminda, menggantung atau mengubah suai Terma ini (termasuk perubahan terhadap caj bagi penggunaan perkhidmatan DuitNow Perbankan Dalam Talian/Dompet Digital) pada bila-bila masa dengan memberikan notis bertulis sekurang-kurangnya dua puluh satu (21) hari kepada anda. Sebarang pindaan akan berkuat kuasa pada tarikh yang dinyatakan dalam notis tersebut. Notis tersebut boleh diterbitkan melalui aplikasi perbankan mudah alih kami, laman sesawang (https://rytbank.my) dan/atau melalui mana-mana saluran komunikasi lain yang kami anggap sesuai. Anda bertanggungjawab untuk mendapatkan maklumat terkini mengenai perubahan tersebut, dan dengan meneruskan akses atau penggunaan perkhidmatan DuitNow Perbankan Dalam Talian/Dompet Digital selepas notis tersebut diberikan, anda dianggap telah bersetuju dan menerima semua perubahan tersebut.
2. Anda mengakui bahawa kami berhak untuk menamatkan penggunaan perkhidmatan DuitNow Perbankan Dalam Talian/Dompet Digital oleh anda mengikut Terma dan Syarat Perbankan Am kami.
3. Anda memberikan persetujuan kepada kami, syarikat bersekutu kami, penyedia perkhidmatan kami serta pemilik dan pengendali DuitNow Perbankan Dalam Talian/Dompet Digital untuk mengumpul, menggunakan dan mendedahkan Data Peribadi anda (termasuk maklumat hubungan) sebagaimana yang diperlukan untuk tujuan perkhidmatan DuitNow Perbankan Dalam Talian/Dompet Digital, selaras dengan Notis Privasi kami (juga dikenali sebagai Notis kepada Pelanggan berkaitan dengan Akta Perlindungan Data Peribadi 2010) yang boleh diakses di https://rytbank.my/privacy-notice.
4. Terma ini ditadbir dan ditafsirkan mengikut undang-undang Malaysia, dan anda bersetuju untuk tertakluk kepada bidang kuasa eksklusif mahkamah di Malaysia bagi sebarang pertikaian yang timbul daripada atau berkaitan dengan Terma ini.
5. Jika mana-mana peruntukan dalam Terma ini didapati tidak sah atau tidak boleh dikuatkuasakan, sama ada secara keseluruhan atau sebahagian, peruntukan lain dalam Terma ini yang tidak terjejas oleh ketidaksahan atau ketidakbolehgunaan tersebut akan kekal berkuat kuasa sepenuhnya sejauh mana yang dibenarkan oleh undang-undang.

v. Januari 2025

DuitNow QR Terms and Conditions

Effective Date: 1 January 2025

Important: Please read and understand these terms and conditions before using the DuitNow QR service. If you have any questions, please clarify with the Bank.

In these DuitNow QR Terms and Conditions (“Terms”), references to “You”, “Your” and “Yours” refer to a customer who is utilising the DuitNow QR service and has an account with Ryt Bank [i.e. YTL digital Bank Berhad (formerly known as Sea Capital Services Berhad (Registration No.: 202201037182 (1482879-P)))] (“Bank”) and references to “We”, “Our”, “Ours” and “Us” refer to the Bank.
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By using the DuitNow QR service, You acknowledge that You accept these Terms and that these Terms are in addition to the existing terms and conditions that govern Your use of the accounts and services made available by Us to You. We are not able to provide the DuitNow QR service to You if You do not accept these Terms.

Definitions
1. “Account” means an E-money account offered by issuers of E-Money and all types of deposit accounts offered by banks, except for fixed deposit accounts. This shall include, but is not limited to, all types of conventional and/or Islamic savings accounts, current accounts, investment accounts, virtual internet accounts, and/or line of credit accounts tied to payment cards.
2. “Business Day” means any calendar day from Monday to Friday on which banks in the Federal Territory of Kuala Lumpur are open for banking business, except a public holiday or bank holiday in Kuala Lumpur.
3. “Dynamic QR” means a QR Code that is generated on-demand and usually has an expiry. Dynamic QR generally requires the Merchant or Recipient to key-in the amount of the payment or credit transfer.
4. “E-Money” means a payment instrument that stores funds electronically in exchange for funds paid to the issuer of E-money and is able to be used as a means of making payment to any person other than the issuer of E-money.
5. “Merchant” means individuals, businesses including sole proprietors, partnerships and companies registered with the Companies Commission of Malaysia, government agencies, statutory bodies, societies and other similar legal entities.
6. “DuitNow QR” means a service which facilitates industry wide ubiquitous payments or credit transfer by scanning the QR Code which complies with DuitNow National QR Standard.
7. “DuitNow QR Operator” means Payments Network Malaysia Sdn Bhd (Registration No.: 200801035403 (836743-D)).
8. “QR Code” means a two-dimensional barcode that can be read using the camera of a smartphone or mobile device that is equipped with QR reader.
9. “Recipient” means an individual who receives funds via the DuitNow QR service.
10. “Static QR” means a QR Code that is pre-generated for display and usually has no expiry. Static QR generally requires the individual to key-in the amount of the payment or credit transfer.
11. “Personal Data” means any information in respect of commercial transactions that relate directly or indirectly to a customer, who is identified or identifiable from that information which includes, without limitation, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.
Introduction
1. These Terms apply to and regulate Your use of the DuitNow QR service offered by Us. The DuitNow QR service allows You to transfer funds from Your designated Bank Account to a Merchant’s or Recipient’s Account by scanning the Merchant’s or Recipient’s QR Code. This service also allows You to transfer funds to the Merchant by generating the Payer’s QR Code to be scanned by the Merchant.
2. The DuitNow QR service offered by Us is part of the Electronic Banking/e-Money Services, and accordingly these Terms are in addition to and shall be read in conjunction with Our General Banking Terms and Conditions and Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, these Terms shall prevail with respect to the DuitNow QR service.
1. DuitNow QR Service
1. If You wish to send funds via DuitNow QR, You must first select an Account to be used by Us for deduction of funds for transactions made via DuitNow QR. Our mobile application enables You to either perform a push payment by scanning a Static QR Code or a Dynamic QR Code displayed by the Merchant or Recipient, or perform a pull payment by generating a Dynamic QR Code on a mobile device to be scanned by the Merchant.
2. You are responsible for ensuring that the transaction amount keyed-in or displayed on Your mobile application screen is correct prior to confirming the transaction. The transaction amount displayed via the Merchant’s or Recipient’s QR Code shall be deemed by Us to be correct upon Your confirmation of the transaction. The Bank is under no obligation whatsoever to verify that the amount paid by You matches with the Merchant’s or Recipient’s amount.
3. We will notify You on the status of each successful, failed or rejected DuitNow QR transaction via any of Our available communication channels i.e. push notification, email or Short Message Service (SMS).
4. You acknowledge and agree that We shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such Merchant or Recipient is the intended party to receive the funds, and We shall not be liable for transferring the funds to such Merchant or Recipient even if such person is not the intended recipient.
5. 1.1 Pursuant to Clause 3.4 above, You agree that once a DuitNow QR transaction has been successfully effected , it will be deemed irrevocable and You will not be able to cancel, stop, recall or perform any changes to that successful DuitNow QR transaction.
Recovery of Funds
1. You have rights in relation to the investigation and recovery of erroneous or mistaken DuitNow Online Banking/Wallets transactions (as stated in Clause 5) and unauthorised or fraudulent DuitNow Online Banking/Wallets transactions (as stated in Clause 6) made from Your Account.
2. You acknowledge and understand that the funds may not always be recovered and We shall not be in any way liable for any such unrecoverable loss.
Erroneous or Mistaken DuitNow QR Transaction
1. If You have made an erroneous or mistaken DuitNow QR transaction (“Erroneous Transaction”), You may request for recovery of the funds within ten (10) Business Days from the date the Erroneous Transaction was made, and We will work with the affected Merchant’s or Recipient’s bank/ e-money issuer to return the said funds to You within seven (7) Business Days provided the following conditions are met:
  1. the funds were wrongly credited into the affected Merchant’s or Recipient’s Account; and
  2. if funds have been wrongly credited, whether the balance in the affected Merchant’s or Recipient’s Account is sufficient to cover the funds recovery amount:
    1. if the balances are sufficient to cover the recovery amount, the erroneously credited funds may be recoverable; and
    2. if the balances are not sufficient to cover the recovery amount, the erroneously credited funds may not be fully recoverable and the recipient’s bank/ e-money issuer may partially remit the recoverable fund back to You.
2. For any request for recovery of funds request between eleven (11) Business Days and seven (7) months from the date the Erroneous Transaction was made, We will work with the affected Recipient’s bank/ e-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
  1. the affected Merchant’s or Recipient’s bank/ e-money issuer is fully satisfied that funds were erroneously credited to the affected Merchant or Recipient; and
  2. the affected Merchant’s or Recipient’s bank/ e-money issuer has delivered notifications to the affected Merchant or Recipient in writing regarding the funds recovery requests whereby the erroneously credited funds would be recovered through debiting the affected Merchant’s or Recipient’s Account within ten (10) Business Days of the notifications unless the affected Merchant or Recipient provides reasonable evidence that the affected Merchant or Recipient is entitled to the funds in question. After fifteen (15) Business Days, if the affected Merchant or Recipient fails to establish his/her entitlement to the funds, the affected Merchant’s or Recipient’s bank/ e-money issuer shall debit the affected Merchant’s or Recipient’s Account and remit the funds back to You.
3. 1.1 For requests to recover funds request after seven (7) months from the date of the Erroneous Transaction was made, We will work with the affected recipient’s bank/ e-money issuer to return the said funds to You within a reasonable time provided the following conditions are met:
  1. the affected Merchant’s or Recipient’s bank/ e-money issuer is fully satisfied that funds were erroneously credited to the affected Merchant or Recipient;
  2. the affected Merchant’s or Recipient’s bank/ e-money issuer shall obtain from the affected Merchant or Recipient the decision whether to grant consent to debit the Merchant or Recipient account within ten (10) Business Days; and
  3. once consent is obtained, the affected Merchant’s or Recipient’s bank/ e-money issuer shall debit the affected Merchant’s or Recipient’s Account and remit the funds back to You within one (1) Business Day.
1. Unauthorised or Fraudulent DuitNow QR Transaction
1. For DuitNow QR transactions which were not authorised by You or which are fraudulent, We will, upon receiving a report from You alleging that an unauthorised or fraudulent DuitNow QR transaction was made, remit the funds back to You provided the following conditions are met:
  1. We shall conduct an investigation and determine, within fourteen (14) calendar days, if the unauthorised or fraudulent payment did occur; and
  2. if We are satisfied that the unauthorised or fraudulent payment instruction did indeed occur and was not caused by You, We shall initiate a reversal process whereby all debit(s) posted to Your account arising from the unauthorised or fraudulent payment instruction would be reversed.
2. Any certification or determination by Us under an investigation of any purported unauthorised or fraudulent payment is final and conclusive.
Liability and Indemnity
1. You acknowledge and agree that, unless expressly prohibited by mandatory laws, We and the DuitNow QR Operator shall not be liable to You or any third party for any direct, indirect or consequential losses, liabilities, costs, damages, claims, actions or proceedings of any kind whatsoever with respect to any matter of whatsoever nature in connection with the DuitNow QR service offered by Us arising from:
  1. Your negligence, misconduct or breach of any of these Terms;
  2. insufficient funds in Your Account for Us to process the DuitNow QR transaction;
  3. You have exceeded Your daily transfer limit;
  4. any payment instruction given or purported to be given by You;
  5. any Erroneous Transaction by You, including any transfer of funds to the wrong Merchant or Recipient or wrong third party;
  6. the suspension, termination or discontinuance of the DuitNow QR service; or
  7. (a) any failure, delay, error or non-transmission of funds due to system maintenance, breakdown or non-availability of Our network, software or hardware and/or the DuitNow QR Operator.
2. 1.1 You shall indemnify and hold Us, Our affiliates, and the DuitNow QR Operator harmless from and against any and all losses, costs, damages or liabilities of any kind whatsoever suffered due to or arising from any claim, demand, or action brought against Us, Our affiliates, and the DuitNow QR Operator resulting from Your act or omission (including any breach, wilful misconduct, negligent and/or fraudulent act).
General
1. We reserve the right to revise, change, vary, suspend or modify these Terms (which may include revising the charges for the use of the DuitNow QR service) at any time, by providing You with twenty-one (21) days’ prior written notice. Such revisions shall take effect from the date stated in the notice. Such notice may be published via Our mobile application, website (https://rytbank.my) and/or through any other mode of communication that We deem suitable. You are responsible to be kept informed of or otherwise seek out such notice and by continuing to access or use the DuitNow QR service after such notification, You shall be deemed to have agreed to and accepted all such changes.
2. You acknowledge that We may terminate Your use of the DuitNow QR service with Us in accordance with Our General Banking Terms and Conditions.
3. You consent to the collection, use and disclosure of Your Personal Data (including contact details) by Us, Our affiliates, Our service providers and the DuitNow QR Operator as required for the purposes of the DuitNow QR service, and in accordance with Our Privacy Notice (also known as Notice to Customers in relation to the Personal Data Protection Act 2010 which is available at https://rytbank.my/privacy-notice.
4. These Terms are governed by and shall be construed in accordance with the laws of Malaysia and You agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from or in relation to these Terms.
5. If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.

v. January 2025

National Addressing Database (NAD) Terms and Conditions

Effective Date: 1 January 2025

IMPORTANT: Please read and understand these terms and conditions before using the National Addressing Database and the DuitNow Transfer service. If you have any questions, please clarify with the Bank.

In these terms and conditions governing the National Addressing Database (“Terms”), references to “You”, “Your” and “Yours” refer to a customer of Ryt Bank [i.e. YTL Digital Bank Berhad (formerly known as Sea Capital Services Berhad) (Registration No.: 202201037182 (1482879-P))] (“Bank”) who uses the National Addressing Database (or “NAD”) (as defined herein) and references to “We”, “Our”, “Ours” and “Us” refer to the Bank.

By using the DuitNow Transfer service, You acknowledge that You accept these Terms and that these Terms are in addition to the existing terms and conditions that govern Your use of the accounts and services made available by Us to You. We are not able to provide the DuitNow Transfer service and NAD services to You if You do not accept these Terms.

Definitions
“Account” means an E-money account offered by issuers of e-money and all types of deposit accounts offered by banks, except for fixed deposit accounts. This shall include, but is not limited to, all types of conventional and/ or Islamic savings accounts, current accounts, investment accounts, virtual internet accounts.

“Common ID” means a unique identification of a customer which links all DuitNow IDs registered by the customer such as the customer’s national registration identity card (“NRIC”) number, army number, or police number, or for non-Malaysians, passport number.

“DuitNow ID” means an identifier of an account holder such as a mobile number, NRIC, passport number, army number or police number (in the case of an individual) or business registration number (in the case of a corporate customer) or any other identifiers as may be introduced by the NAD Operator from time to time.

“DuitNow Transfer” means a service which allows customers to initiate and receive instant credit transfers using a recipient’s account number or DuitNow ID.

“DuitNow Transfer Terms and Conditions” means the terms and conditions governing the DuitNow Transfer service as subscribed by You for the use of the DuitNow Transfer service offered by Us.

“E-money account” means a payment instrument that stores funds electronically in exchange for funds paid to the issuer of e-money and can be used as a means of making payment to any person other than the issuer of e-money.

“Malware” means computer viruses, bugs or other malicious, destructive or corrupting software, code, agent, program or macros, and/or phishing or social engineering schemes which utilise computer software or telecommunications to obtain personal data or any other personal information for malicious or fraudulent purposes.

“National Addressing Database” or “NAD” means a central addressing depository established by the NAD Operator that links a bank or an e-money account to a recipient’s DuitNow ID and facilitates payment to be made to a recipient by referencing the recipient’s DuitNow ID.

“NAD Name Enquiry” means a service which returns the name of the owner who has registered its DuitNow ID in NAD.

“NAD Operator” means Payments Network Malaysia Sdn Bhd (Registration No.: 200801035403 (836743-D)).

“Personal Data” means any information in respect of commercial transactions that relates directly or indirectly to a customer, who is identified or identifiable from that information which includes, but not limited to, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.
Introduction
1. These Terms govern Your use of the NAD in relation to the DuitNow Transfer services, and shall be read in conjunction with Our General Banking Terms and Conditions, the DuitNow Transfer Terms and Conditions and our Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, those Terms shall prevail with respect to the NAD service.
The NAD Service
1. The NAD service allows You to link an Account that You have with Us to Your DuitNow ID.
2. By linking Your DuitNow ID to Your Account, you have the option of receiving incoming funds via DuitNow or any other payment services that address payments using Your DuitNow ID.
3. When You register Your DuitNow ID in NAD, you will also provide Us with Your Common ID which will be linked to Your Account with Your registered DuitNow ID. Your Common ID will be used by other NAD participating banks for the purpose of identifying You, as part of facilitating the DuitNow Transfer service.
4. You may link more than one of Your DuitNow ID to the same Account. For example, you may link both your NRIC and mobile number (as your DuitNow ID) to the same Account. However, You may not link a particular DuitNow ID to multiple Accounts.
Modification and Deregistration of your DuitNow ID
1. You may update or change Your DuitNow ID that is linked to Your Account via the channels made available to You. We will require a reasonable notice period to effect such changes or update.
2. You understand and agree that Your DuitNow ID that is linked to Your Account may be deregistered by You or by Us, due to the following circumstances:
  1. You wish to transfer Your existing DuitNow ID to another Account in another bank/ e-money issuer;
  2. You have changed/updated Your DuitNow ID;
  3. You have closed Your Account that is linked to Your DuitNow ID;
  4. the mobile number which You have provided to Us as Your DuitNow ID has been terminated and recycled for use by another person;
  5. after a period of inactivity; or
  6. upon investigation, We find out and/or suspect that You or Your DuitNow ID is potentially involved in or used for any illegal and/or fraudulent activity(ies).
3. Where your DuitNow ID is deregistered, You will receive a confirmation of the status of the de-registration from Us via any of Our available communication channels that we view suitable as soon as the de-registration is confirmed.
Your Information
1. You represent and warrant that the DuitNow ID used for registration in NAD belongs to You, is correct, complete and up-to-date for the use of the DuitNow Transfer service and You will promptly notify Us if there is any change to the DuitNow ID information provided to Us.
2. You acknowledge and agree that other NAD participating banks/ e-money issuers may perform a NAD Name Enquiry of Your DuitNow ID for the purpose of verifying/identifying Your name to Your registered DuitNow ID, as part of facilitating the DuitNow Transfer service.
3. You acknowledge and consent to the disclosure of Your DuitNow ID, Your Common ID and other relevant Personal Data to the NAD Operator for its processing, storing, and archival and disclosure to the sender of funds or merchants under the DuitNow Transfer service, Our affiliates, service providers, other NAD participants and third parties offering the DuitNow Transfer service and their respective customers.
4. You acknowledge and agree that We may disclose your DuitNow ID information to anyone who We are under an obligation to disclose information to under the law or where it’s in the public interest, for example to prevent or detect fraud and abuse.
Data Protection
1. Your consent and Our right to disclose information shall be in addition to, and without prejudice to the rights accorded to You under the Personal Data Protection Act 2010 and any other applicable laws in Malaysia.
2. We will only disclose, use and process Your DuitNow ID for the purpose of facilitating the DuitNow Transfer service.
3. We have in place reasonable security measures (both technical and organisational) against unlawful or unauthorised processing of Your DuitNow ID.
4. We will notify You as soon as practicable if Your DuitNow ID is lost, destroyed, or becomes damaged, corrupted or unusable.
Liability
1. We and the NAD Operator shall not be liable for any losses or damage You may suffer as a result of, including but without limitation:
  1. Your failure to maintain up-to-date information and Your failure to provide accurate information to us;
  2. Our compliance with any instruction given or purported to be given by You which is apparent to a reasonable person receiving such instruction;
  3. any misuse or any purported or fraudulent use of Your DuitNow ID including instances whereby online fraud is perpetrated by way of any Malware; or
  4. any disclosure of any information which You have consented to Us collecting, using or disclosing or where such collection, Use or disclosure is permitted or required to be disclosed under the applicable laws in Malaysia.
General
1. We reserve the right to revise, change, vary, suspend or modify these Terms at any time, by providing You with twenty-one (21) days’ prior written notice. Such revision shall take effect from the date stated in the notice. Such notice may be published via Our mobile application, website (https://rytbank.my) and/or through any other mode of communication that We deem suitable. You are responsible to be kept informed of or otherwise seek out such notice and by continuing to access or use the DuitNow Transfer services after such notification, You shall be deemed to have agreed to and accepted all such changes.
2. You consent to the collection, use and disclosure of your Personal Data (including contact details) by Us, Our affiliates, Our service providers and the NAD Operator as required for the purposes of the DuitNow Transfer services, and in accordance with Our Privacy Notice (also known as Notice to Customer in relation to the Personal Data Protection Act 2010) which is available at https://rytbank.my/privacy-notice.
3. These Terms are governed by and shall be construed in accordance with the laws of Malaysia and You agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from or in relation to these Terms.
4. If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.

v. January 2025

DuitNow Terms and Conditions

DuitNow Transfer Terms and Conditions

Important: Please read and understand these terms and conditions before usingthe DuitNow Transfer service. If you have any questions, please clarify with the Bank.

Definitions

Introduction

DuitNow Transfer Service

Multiple Name Enquiry Requests

Recovery of Funds

Erroneous or Mistaken DuitNow Transfer Transaction

Unauthorised or Fraudulent DuitNow Transfer Transaction

Liability and Indemnity

General

DuitNow Online Banking/Wallet Terms and Conditions

Important: Please read and understand these terms and conditions before using the DuitNow Online Banking/Wallet service. If you have any questions, please clarify with the Bank.

Definitions

Introduction

DuitNow Online Banking/Wallets Service

Recovery of Funds

Erroneous or Mistaken DuitNow Online Banking/Wallets Transaction

Unauthorised or Fraudulent DuitNow Online Banking/Wallets Transaction

Liability and Indemnity

General

Terma dan Syarat Perbankan/Dompet Digital DuitNow

Maklumat Penting: Sila baca dan fahami terma dan syarat ini sebelum menggunakan perkhidmatan DuitNow Perbankan Atas Talian/Wallet. Jika anda mempunyai sebarang pertanyaan, sila hubungi pihak bank untuk penjelasan yang lanjut.

Definisi

Pengenalan

Servis Perbankan Dalam Talian/Dompet Digital DuitNow

Pemulihan Dana

Transaksi DuitNow Perbankan Dalam Talian/Dompet Digital yang Salah atau Tersilap

Transaksi DuitNow Perbankan Dalam Talian/Dompet Digital yang Tidak Dibenarkan atau Bersifat Penipuan

Tanggungjawab dan Perlindungan Liabiliti

Umum

DuitNow QR Terms and Conditions

Important: Please read and understand these terms and conditions before using the DuitNow QR service. If you have any questions, please clarify with the Bank.

Definitions

Introduction

1. DuitNow QR Service

Recovery of Funds

Erroneous or Mistaken DuitNow QR Transaction

1. Unauthorised or Fraudulent DuitNow QR Transaction

Liability and Indemnity

General

National Addressing Database (NAD) Terms and Conditions

IMPORTANT: Please read and understand these terms and conditions before using the National Addressing Database and the DuitNow Transfer service. If you have any questions, please clarify with the Bank.

Definitions

Introduction

The NAD Service

Modification and Deregistration of your DuitNow ID

Your Information

Data Protection

Liability

General

Important: Please read and understand these terms and conditions before using
the DuitNow Transfer service. If you have any questions, please clarify with the Bank.