Our Content. The information and content contained in and/or accessed through the Platform are for general information only. They are provided on an “as is” and “as available” basis. These include all text, images, photographs, trademarks, logos, user interfaces, graphics, music, sounds, videos, artwork, messages, tags, software, and files (collectively, “Content”). We do not represent or warrant that such Content is and will remain accurate, adequate, up-to-date or appropriate for use in other locations. You should not rely on such Content as advice (be it financial, legal or any other type of advice). Please seek independent professional advice before you make any decision.
Our Digital Banking Services / Platform and Right of Access. Whilst all reasonable care has been taken to prepare the Content on our Platform, we do not provide any warranty (whether express, implied or statutory) in respect of security, quality, fitness for a particular purpose, accuracy, quiet enjoyment, availability, freedom from malware (such as viruses, spyware, adware, worms, trojans, ransomware or other malicious software), or non-infringement of third party rights. We also reserve the right to impose limits on certain features or restrict your access to the whole or part(s) of our Platform with or without notice.
Our Platform. We do not represent or warrant that use and/or access to our Platform (in whole or in part) will be uninterrupted and free from errors or that there will be no delays, failures, errors or loss of transmitted information, that no malware or other destructive content will be transmitted or that no damage will occur to your electronic device or equipment. You are responsible for installing and maintaining the appropriate anti-virus, anti-malware and security measures on any devices you use to access our Platform. You are responsible for configuring your information technology/mobile devices, computer programmes and platforms in the appropriate manner to access our Platform. We reserve the right to change, modify, suspend, discontinue or upgrade the whole or any part(s) of our Platform from time to time and may require your prompt cooperation to implement any software or hardware upgrades to remove and/or prevent any virus or other malware attacks. You acknowledge that our Platform and our operations may be subject to technical or other problems that are beyond our control, including without limitation problems concerning the operations of a third-party service provider.
Authentication. You acknowledge and agree that, for security purposes, we require you to authenticate yourself with passcode, fingerprint and/or facial recognition functions on your mobile device before you are able to access our App. We may require you to also perform additional passcode, fingerprint and/or facial recognition authentication to update your settings, preferences, limits and/or perform transaction(s) within the App. While we may utilise the passcode and/or biometric authentication capabilities provided by your mobile device manufacturer (such as touch ID and/or face ID) for all such said purposes, we make no representation or warranty as to the security of the biometric or passcode features provided by your mobile device manufacturer.
Your Own Risk and Discretion if You Decide to Use AI Tools. We may utilise artificial intelligence (AI) powered systems, products and tools (the “AI tools”) in various touch points or tools including but not limited to making available an interactive AI-powered Help & Support Centre chatbot to provide responses to your queries. Should you decide to use such AI tools, you should understand and accept the risks that such AI tools may inherit and be subject to the limitations of its underlying technology, such as:
Possible Hallucinations: The AI tools may produce plausible-sounding but incorrect or nonsensical answers.
Bias and Ethical Concerns: The AI tools may exhibit biased behaviour or produce responses that may be unethical or immoral.
Contextual Understanding: While proficient at text processing, the AI tools may lack human-like understanding of context, which could result in inappropriate or nonsensical responses.
Subject to any applicable guidelines or policy documents issued by Bank Negara Malaysia (“BNM”), we disclaim all warranties and representations regarding the AI tools, including their features, functionalities, outputs and/or the results that may be obtained from the use of the AI tools. Use of the AI tools is provided “as is”, “with all faults” and “as available”, without any warranties, express or implied and we expressly disclaim all such warranties or representations, including but not limited to any implied warranties or representations of merchantability, fitness for a particular purpose, accuracy, quality, completeness, non-infringement, reliability, availability and performance. We do not warrant or represent that the AI tools and/or their output will be uninterrupted, error or bug free, non-offensive, non-infringing, non-harmful, accurate, lawful or appropriate.
You acknowledge and agree to use the AI tools at your own risk and discretion, only for lawful purposes. The decision to use or rely on these AI tools rests solely with you. Subject to any applicable guidelines or policy documents issued by BNM, should you decide to make use of any AI tools, you accept full responsibility for any consequences, damages, or losses that may arise from your use of the AI tools. It is your responsibility to assess and critically evaluate the responses provided by the AI tools and for verifying all such information when necessary. In the event of any inconsistency between the responses provided by the AI tools and the relevant terms and conditions to which your queries relate, you agree that the relevant terms and conditions shall prevail to the extent of such inconsistency.
