Ryt Bank

JomPAY PAYER TERMS

Effective Date: 18 August 2025

Important: Please read and understand these terms and conditions before using the JomPAY Scheme. If you have any questions, please clarify with the Bank.

In this Payer Terms ("Terms"), references to "You", "Your" and "Yours" refer to a Customer using the JomPAY Scheme and has an account with Ryt Bank [i.e. YTL Digital Bank Berhad (formerly known as Sea Capital Services Berhad) (Registration No.: 202201037182 (1482879-P))] ("Bank"). References to "We", "Our", "Ours" and "Us" refer to the Bank. The Bank is using JomPAY Scheme service provided by AmBank (M) Bhd. (Payer Bank), which is the party that is providing JomPAY Bill Payment service to You.

  1. PAYMENTS

    1. PAYMENT PROCESSING

      1. We will process the Payment to the Biller in accordance with Your Payment Instructions on the same day for any Payment Instructions received before the Payment Cut-off Time.

        Transfer Day/TimeRecipient Bank Crediting Time
        Business Days
        (Mon – Fri)        		Before 5:00amSame dayBy 11:00am
        5:01am – 8:00amSame dayBy 2:00pm
        8:01am – 11:00amSame dayBy 5:00pm
        11:01am – 2:00pmSame dayBy 8:20pm
        2:01pm – 5:00pmSame dayBy 11:00pm
        After 5:00pmNext business dayBy 11:00am
        Non-business DaysNext business dayBy 11:00am

      2. We will not accept orders to stop Payment Instructions once You have instructed Us to make the Payment Instructions except when:

        1. we have reasonably concluded that the Payment Instructions were fraudulent or unauthorized; or
        2. the Payment Instructions are future dated Payments that we have not transmitted via Interbank GIRO (IBG).

      3. You should notify Us immediately if You become aware that You have made a mistake (except for underpayment) when instructing Us to make a Payment, OR if You did not authorize a Payment that has been made from Your account. Recovery of funds for such Payments shall be described in Clause 2.

      4. In the event of an underpayment, You may make another Payment to cater for the difference of the said amount.

      5. We will notify You of the status of the JomPAY Payment Instructions, including the reasons of the rejected or failed "Payer-not-present" Payment Instructions.

  2. RECOVERY OF FUNDS AND LIABILITY FOR PAYMENTS

    1. MISTAKEN PAYMENT RECTIFICATION

      1. We will rectify the Mistaken Payment Instruction made by You according to these Terms herein, provided the following conditions are satisfied:
        1. You immediately inform Us that You become aware of any delays or mistakes in processing the Payment(s); and
        2. we are satisfied that the Mistaken Payment Instruction has occurred.
      2. Subject to Clause 2.1, we will attempt to rectify any such matters in relation to Mistaken Payment Instructions made by You, in the way described in this clause:
        1. for misdirected Payments, duplicated Payments or incorrect Biller Code or incorrect Recipient Reference Number (RRN), we shall submit a request to recover the funds to the Crediting Participant that received the erroneous funds;
        2. upon Our satisfaction that the error for incorrect amount Payment is caused by the Biller, we shall carry out a Reversal to Your account and submit a request to recover the funds to the Crediting Participant of the Biller in relation to the error;
        3. for Payment that is not completed or failed at Our end, we shall credit back the amount of the failed Payment into Your account upon Our satisfaction that the Payment Instruction has failed and was not duly processed at Our end;
        4. for Payment that is not completed or failed at the Scheme Operator's end or the Crediting Participant's end, we shall credit back the amount of the failed Payment to You into Your account before initiating a recovery of funds request.
      3. The recovery of funds requests made on Your behalf for Mistaken Payments mentioned in Clause 2.2 or Erroneous Payments mentioned in Clause 3 shall be processed in accordance with Clause 3. Subject to Clause 3, we will work with the Affected Participant to request and recover the funds on Your behalf.
      4. All enquiries or complaints raised by You regarding the Mistaken Payment Instruction shall be resolved no later than fourteen (14) Business Days. All enquiries and complaints received after 5.00 p.m. on a Business Day would be deemed received at the start of the next Business Day.

  3. ERRONEOUS PAYMENT INSTRUCTION/MISTAKEN PAYMENT INSTRUCTION

    1. RECOVERY OF FUNDS

      1. You may request for the recovery of funds that were incorrectly transferred to a Biller in the following manner:
        1. Subject to Clause 3.1.2, if the request is received within twenty-one (21) Business Days from date of Erroneous Payment Instruction/Mistaken Payment Instruction, we shall proceed with the recovery of funds and remit the funds into Your account within one (1) Business Day:
          1. If the Biller is fully satisfied that funds were erroneously credited to the Affected Biller's account;
          2. The funds have been credited to the Affected Biller's account;
          3. The Affected Biller has not acted on RTN;
          4. The RTN has not been delivered to the Affected Biller;
          5. There is sufficient balance in the Affected Biller's account to cover the recovery amount; and
          6. The Affected Participant shall give written notification to the Affected Biller before debiting its account.
        2. If the funds have not been credited to the Affected Biller's account and that the Affected Biller has acted on RTN (has delivered goods or has provided services), the funds may not be fully recovered.
        3. Recovery of funds wrongly credited to a Biller, of which request is received between twenty-two (22) Business Days and seven (7) months from date of Erroneous Payment Instruction/Mistaken Payment Instruction, we shall proceed with the recovery of funds and remit the funds into Your account within fifteen (15) Business Days, if the following conditions are met:
          1. The Affected Participant is fully satisfied that funds were erroneously credited to the Affected Bank Customer's account;
          2. There is sufficient balance in the Affected Bank Customer's account; and
          3. There is no evidence that the Affected Bank Customer is entitled to the funds in question.
        4. Recovery of funds wrongly credited to the Affected Bank Customer who is a Biller, of which request is received after seven (7) months from date of Erroneous Payment Instruction/Mistaken Payment Instruction; we shall proceed with the recovery of funds and remit the funds into Your account within fifteen (15) Business Days, if the following conditions are met:
          1. The Affected Participant is fully satisfied that funds were erroneously credited to the Affected Bank Customer's account; and
          2. There is no evidence that the Affected Bank Customer is entitled to the funds in question; and
          3. The Affected Bank Customer has given their consent for Us to debit their account.
      2. Notwithstanding the aforesaid, if the funds for the Erroneous Payment Instruction or Mistaken Payment Instruction cannot be recovered or fully recovered due to insufficient balance in the Biller's account, it will be deemed as an Unrecoverable Loss. For avoidance of doubt, the party who is responsible for the error, caused the error, causing the incomplete of failed Payment is liable for the Unrecoverable Loss.

    2. UNAUTHORISED PAYMENT INSTRUCTION AND FRAUDULENT PAYMENT INSTRUCTION

      1. We shall, upon receiving report from You alleging that unauthorized Payment Instruction was made, or upon becoming aware of unauthorized Payment Instruction originating from Us, remit the funds into Your account within one (1) Business Day from date of receipt from the Biller, if the following conditions are met:
        1. we shall conduct an investigation and determine within fourteen (14) Calendar Days, if the unauthorized Payment Instruction did occur;
        2. if we are satisfied that the unauthorized Payment Instruction did indeed occur, we shall initiate a Reversal process whereby all debit posted to Your account arising from the unauthorized Payment Instruction would be reversed; and
        3. the Crediting Participant has not applied some or all the funds in question for the benefit of the Beneficiary of Fraud.
      2. Payment Instructions arising from fraud, which include but is not limited to:
        1. Payment Instruction initiated or generated by a party that is not authorized to make the Payment. This could occur if a party obtains unauthorized access to Your Payment channels and initiates Payment Instructions without authorization from You;
        2. You are misled into making a Payment Instruction that benefits a party other than the party intended by You. This could occur if a Biller generates fake bills or a third party tampers with genuine bills to cause payments to be diverted; and
        3. You make a Payment Instruction to a fraudulent Biller who does not deliver the goods and services for which the Payment was made. This could occur if the fraudsters enrol into the Scheme as Billers to fraudulently collect the Payments. If we are responsible for the Erroneous Payments described above, we shall reverse out the Payment erroneously posted to Your account.
      3. For the Fraudulent Payment Instruction, we shall, upon receiving the report from You alleging that Fraudulent Payment Instruction was made, or becoming aware of Fraudulent Payment Instruction originating from Us, remit the funds into Your account within one (1) Business Day from date of receipt from the Biller, provided the following conditions are met:
        1. we shall conduct an investigation and determine within fourteen (14) Business Days, if the Fraudulent Payment Instruction did occur;
        2. if we are satisfied that the Fraudulent Payment Instruction occurred or after fourteen (14) Business Days, has lapsed, we shall initiate a Reversal process whereby the debit Payments posted to Your account arising from the Fraudulent Payment Instruction would be reversed; and
        3. the Crediting Participant has not applied some or all the funds in question for the benefit of the Beneficiary of Fraud.
      4. Notwithstanding the aforesaid, if the funds for unauthorized Payment Instruction or Fraudulent Payment Instruction cannot be recovered or fully recovered, it will be deemed as an Unrecoverable Loss.
      5. No chargeback rights will be available under the Scheme and will not be applicable for the Payments made using Cards.
      6. You shall indemnify and hold Us, Our affiliates, and AmBank (M) Bhd. harmless from and against any losses, costs, damages or liabilities of any kind whatsoever suffered due to or arising directly or indirectly from any claim, demand, or action brought against us, Our affiliates or AmBank (M) Bhd. resulting from Your act or omission (including any breach, wilful misconduct, negligent and/or fraudulent acts).

  4. PAYER QUERIES, COMPLAINTS AND DISPUTE RESOLUTION

    1. PAYER QUERIES AND COMPLAINTS

      1. We shall investigate and resolve Your queries and complaints in accordance with all applicable BNM guidelines, as well as the JomPAY Scheme Rules.
      2. On receipt of Your queries or complaints, we shall provide acknowledgement of receipt to You within one (1) Business Day.
      3. If You require information on whether Your Payment to Billers have been appropriately credited to Billers' accounts at Crediting Participants, we shall provide the information to You within one (1) Business Day of Your query. This is, however, subject to the Crediting Participants providing a response within the agreed timelines in accordance with the JomPAY Scheme Rules.
      4. Your queries or complaints, other than the straightforward crediting status request described in Clause 5.3 above, whereby we were able to resolve Your complaint or query internally, we shall provide a solution to You within three (3) Business Days of receiving Your complaint or query.
      5. Your queries or complaints, other than the straightforward crediting status request described in Clause 5.3 above, whereby we are not able to resolve Your complaint or query internally and requires information from other Participants who are their counterparty in the JomPAY transaction, we are allowed seven (7) Business Days to resolve Your complaint or query.
      6. In situations where we cannot meet the timeframe specified in Clause 5.5, we shall seek Your concurrence for a longer period for resolution. Notwithstanding this, no Payer complaint or query should be left unresolved for more than fourteen (14) Business Days.
      7. All the Payer's complaints or queries received after 5.00 p.m. on a Business Day would be deemed as received at the start of the next Business Day.

    2. DISPUTE RESOLUTION

      1. We shall, in good faith, attempt to settle all Payment queries or disputes with You arising in connection with the JomPAY service amicably by mutual agreement.
      2. In the case of a dispute or conflict, You are entitled to seek recourse via the industry mediation and arbitration bodies such as the Financial Markets Ombudsman Scheme (FMOS).
      3. You also have the right to lodge a complaint with the Scheme Operator if there are allegations of Our non-compliance to the JomPAY Scheme Rules. However, the Scheme Operator's review of such complaints shall be confined to:
        1. the determination whether there has been non-compliance;
        2. stipulating remedies for the Participants to correct or address the non-compliance; and
        3. the determination if penalties are applicable for the non-compliance.
      4. We shall have the right to appeal decisions rendered by the Scheme Operator. The Scheme Operator will present such appeals to the Scheme Operator's Board Rules Committee.
      5. All decisions rendered by the Board Rules Committee in response to the complaints from You shall be binding on Us.
      6. The contact information for enquiries or any communication on the services (including complaints) and notice to Us are as stated below:
    DetailsContact
    Contact Number+603-5115 5115
    Emailsupport@rytbank.my

  5. SUSPENSION & TERMINATION OF SERVICE

    1. SERVICE SUSPENSION AND TERMINATION

      1. We may suspend or withdraw the whole or any part of the Scheme provided to You at any time, including if someone who is acting on Your behalf is suspected of being fraudulent. We may notify You in writing of the suspension or withdrawal.
      2. We reserve the right to suspend or terminate any access or use of the whole or any part of the JomPAY Scheme provided to You at any time in accordance with Our General Banking Terms and Conditions which is made available at https://rytbank.my.
      3. Notwithstanding the above, You agree and acknowledge that we may at Our discretion verify the authenticity or validity of the Payment Instructions received by Us or refrain, defer, delay and/or refuse to act on any such instructions for any reasons whatsoever, and we shall not be liable for any consequences of whatsoever nature arising from or due to the events as aforesaid.

  6. BILLER CANNOT PROCESS PAYMENT

    1. UNPROCESSABLE PAYMENTS

      1. If we are informed that the Payment made by You cannot be processed by a Biller, we will:
        1. inform You about this; and
        2. credit Your account with the amount of the Payment.

  7. ACCOUNT RECORDS

    1. ACCOUNT MONITORING

      1. You must check Your account and immediately report to Us as soon as You are aware of any errors or of any Payment(s) that You did not authorize, or You suspect were made by someone else without Your permission.

  8. JomPAY

    1. SCHEME PARTICIPATION

      1. We are the Indirect Participant of the JomPAY Scheme via AmBank (M) Bhd. However, if we cease to participate in the Scheme for any reason, we will take reasonable measures to inform You of Our withdrawal from the Scheme.
      2. You must inform Us of the information required as specified in Clause 12 (when informing to make a Payment Instruction). We will then debit Your account with the amount stated on the Payment Instruction.
      3. Payments can be made from Your Ryt Bank Savings Account and Your Ryt PayLater Account (where applicable) and is subject to the terms specified in Our General Banking Terms and Conditions, Specific Terms and Conditions applicable to Your account, and Terms of Use which are made available at https://rytbank.my. In the event of inconsistency or discrepancy, these Terms shall prevail with respect to the JomPAY Scheme.
      4. You acknowledge that the receipt by a Biller of a Mistaken Payment Instruction or Erroneous Payment Instruction does not or will not constitute under any circumstances part of whole satisfaction of any underlying debt owed by You and the Biller.

  9. VALID PAYMENT INSTRUCTION

    1. PAYMENT INSTRUCTION VALIDATION

      1. We will treat Your instructions to make a Payment as valid if, You comply with the policies and procedures contained in Our General Banking Terms and Conditions and Privacy Notice in relation to the use of Ryt Bank's App.

  10. INFORMATION REQUIRED

    1. REQUIRED PAYMENT INFORMATION

      1. The information that You must provide to Us to instruct Us to make Payment(s) is as follows:
        1. Biller Code;
        2. Recipient Reference Number 1 (Ref-1);
        3. Recipient Reference Number 2 (Ref-2) (if stated in the Payer's Bill);
        4. Amount;
      2. You acknowledge that we are not obliged to effect a Payment if You do not give Us all the information required or if any of the information given is inaccurate.

  11. AMENDMENTS TO TERMS

    1. TERMS MODIFICATION

      1. We reserve the right to revise, change, vary, suspend or modify these Terms at any time, by providing you with a written notice. Such revisions shall take effect from the date stated in the notice. Such notice may be published via Our mobile application, website (https://rytbank.my) and/or through any other mode of communication that we deem suitable. You are responsible to be kept informed of or otherwise seek out such notice and by continuing to access or use the JomPAY services after such notification, You shall be deemed to have agreed to and accepted all such changes.
      2. As a result of any changes we make, or for any other reason, You may at Your option choose to not use the JomPAY Scheme.
      3. If any provision of these Terms is determined to be invalid or unenforceable for any reason, whether in whole or in part, the remaining provisions of these Terms that are unaffected by the invalidity or unenforceability shall remain in full force and effect to the extent permitted by law.

  12. PAYMENT CUT-OFF TIME

    1. PAYMENT TIMING

      1. If You order Payment Instructions to a Biller before the Payment Cut-Off Time for the Business Day, the Biller is deemed to have received Payment on the same Business Day. However, the Payment may take longer to be credited to a Biller if the Payer orders Payment Instructions after the Payment Cut-Off Time or on a Saturday, Sunday or a public holiday the Biller is deemed to have received Payment on the next Business Day.
      2. We shall, at the minimum, disclose the Payment Cut-Off Time to You at the banking channel where You are initiating the Payment Instruction, or otherwise ensure that the Payment Cut- Off Time is made known to You.

  13. LIABILITY

    1. LIMITATION OF LIABILITY

      1. You acknowledge and agree that, unless where any loss or damage You suffered is due to Our negligence or unless expressly prohibited by mandatory laws, we shall not be liable to You or any third party for any direct, indirect or consequential losses, liabilities, costs, damages, claims, actions or proceedings of any kind whatsoever with respect of any matter of whatsoever nature as a result of using the Scheme offered by Us arising from:
        1. Your negligence, misconduct or breach of any of these Terms;
        2. insufficient funds in Your account for Us to process the Payment Instruction;
        3. You have exceeded Your daily transfer limit;
        4. any Payment Instruction given or purported to be given by You;
        5. any Erroneous Payment Transaction/Mistaken Payment Instruction by You, including any transfer of funds to the wrong Biller, wrong recipient or wrong third party;
        6. any Unauthorised Payment Instruction or Fraudulent Payment Instruction not caused by Us or attributable to Us;
        7. the suspension, termination or discontinuance of the JomPAY Scheme services; or
        8. any failure, delay, error or non-transmission of funds due to system maintenance, breakdown or non-availability of Our network, software or hardware and/or the JomPAY Scheme.

  14. PERSONAL DATA PROTECTION

    1. DATA PRIVACY

      1. You acknowledge that when You use the Scheme to make Payment, You consent to the collection, use and disclosure of Your Personal Data to AmBank (M) Bhd, the Scheme Operator, Billers, Crediting Participants and other Debiting Participants, and in accordance with Our Privacy Notice (also known as Notice to Customer in relation to the Personal Data Protection Act 2010) which is available at https://rytbank.my/privacy-notice.
      2. You hereby irrevocably agree and permit Us and/or Our officers to disclose any document, record of or information relating to the JomPAY service or Your assets or affairs or accounts or future accounts with Us:
        1. to BNM, Central Credit Unit, Guidelines on Dishonored Cheques Information System, Central Credit Reference Information System (CCRIS) or any other bureau or credit reporting agency or credit rating agency whether or not established pursuant to the Malaysian legislation or any other governmental or regulatory authority/body, or enforcement agencies authorized or permitted under the Financial Services Act 2013, Islamic Financial Services Act 2013, Cagamas Berhad, Credit Guarantee Corporation or such other authority having jurisdiction over AmBank/AmBank Islamic or anybody established by a body, agency, or authority having authority or jurisdiction over Us and to any third party, if required by any law;
        2. to any central depository or authorized depository agent (as those terms are defined in the Securities Industry (Central Depositories) Act 1991);
        3. to any actual or potential transferee or Our assignee;
        4. to any person proposing or intending to make or tender Payment towards Your liabilities under the JomPAY Scheme;
        5. to any person where such disclosure is, in Our opinion, necessary for or related to the review, due diligence or enforcement or protection or the attempted enforcement or protection of any rights or Our interest;
        6. to any person pursuant to any arrangement, composition, restructuring or any proposed arrangement, composition or restructuring between the creditors of Yours;
        7. to AmBank Group and to any person or company which are providing to Us any services and expertise relating to legal, accounting, auditing, credit, administration, processing, data management or other advisory services;
        8. to the debt collection agents appointed by any company under the AmBank Group;
        9. where applicable, to the personal representative of the Payer's estate or to the Payer's committee or the trustee appointed by the court to manage Your assets and affairs where You are found to be a mentally disordered person or lunatic; and
        10. as otherwise permitted under Our General Banking Terms and Conditions.
      3. You must notify Us if any of Your personal information is inaccurate, or any changes to Your personal information is inaccurate, and You consent that the updated personal information will be disclosed to all Participants in the Scheme, for the purpose of Clause 16.1.
      4. You can request access to the personal data held by Us with written notice in accordance with Our Privacy Notice.
      5. You acknowledge that if Your Personal Data is not disclosed to the parties specified in Clauses 16.1 and 16.2, it will not be possible to process Your requested Payment(s) or use the JomPAY Scheme.

  15. DEFINITIONS AND INTERPRETATION

    1. DEFINITIONS

    The following words have these meanings:

    No.TermDefinition
    1.Affected Bank CustomerA Customer whose bank account has been erroneously debited or credited due to erroneous or Fraudulent Payment Instructions caused by other Participants, Customers or PayNet.
    2.Affected BillerA Biller that received erroneous or Fraudulent Payment Instructions and/or funds due to errors of other Participants, Customers or PayNet.
    3.Affected ParticipantA Participant that received Erroneous or Fraudulent Payment Instructions and/or funds due to errors of other Participants, Customers or PayNet.
    4.Beneficiary of FraudA party who ultimately benefits from an unauthorized Payment Instruction or Fraudulent Payment Instruction.
    5.Ryt Bank's AppRefers to Ryt Bank's Mobile Application.
    6.BillAn itemized statement of money owed, or a request to pay, for purchase goods, provision of services and/or any other business transaction.
    7.BillerGovernment agencies, statutory bodies, sole proprietor or partnership businesses, a company or an organization, societies, charities participating in the JomPAY Scheme to collect Bill payments.
    8.Crediting ParticipantA Participant appointed by a Biller to facilitate the Biller's collection of Bill payments via JomPAY.
    9.Biller CodeAn alpha numeric code uniquely identifying either: a Biller; or a Biller's product or service category for purposes of routing Payments to the Biller.
    10.BNMBank Negara Malaysia.
    11.Business DayAny calendar day from Monday to Friday, on which banks in the Federal Territory of Kuala Lumpur are open for banking business, except a public holiday or bank holiday in Kuala Lumpur.
    12.CustomerA term used to collectively refer to Billers, Payers and other clients of a Participant.
    13.Erroneous Payment InstructionA Payment Instruction that is initiated wrongly or is incorrect as follows: AmBank / AmBank Islamic sending the same file containing Payment Instructions to the RTN twice; Participants post erroneous entries to Billers'/Payers' bank accounts, or generate invalid, incorrect, misdirected or duplicated Payment Instructions on behalf of Billers'/Payers' due to technical errors or operational errors; Technical or operations errors at the Scheme Operator that results in incorrect or duplicated Payment Instructions; and Mistaken Payment Instruction which is directed to the wrong Billers/Payers, contains incorrect recipient reference numbers, carries the wrong amount, or is duplicated.
    14.Fraudulent Payment InstructionA Payment which has been induced by dishonest or fraudulent means and which the Payer requests be refunded. It includes cases where a Payer makes a Payment as a result of a fraudulent invoice issued by a third party who purports to be a Biller (and is not in fact a Biller) or a third party who impersonates a Biller.
    15.Interbank GIRO or IBGAn interbank Payment and funds transfer system that facilitates payments and collections via the exchange of digitized transactions between banks.
    16.JomPAYA nationwide bill Payment service that allows the Payers to pay bills of Billers via banking channels.
    17.JomPAY Scheme or SchemeIs a service offered by PayNet which facilitates industry wide ubiquitous Bill payments through the use of standard Biller Codes and Recipient Reference Numbers.
    18.Mistaken Payment InstructionA Payment that is made, or not made, to a person or for an amount which is not in accordance with a Payer's Payment Instructions or contains an error in the Payment Instructions from the Payer resulting in payments which: are directed to the wrong Customers; contain incorrect Recipient Reference Numbers; carry the wrong amount; or are duplicated. (However, if a Payer has advised the Bank to make Payment for a lower amount than intended, the original Payment Instruction remains and the Payer must give a further Payment Instruction or effect Payment through another means.)
    19.ParticipantA Bank that is a member of the Scheme.
    20.PayerIndividuals, companies, body corporate, businesses (including sole proprietors and partnerships), government agencies, statutory bodies, societies, and other Bank Customers that make payments to the Billers using the JomPAY Scheme.
    21.Debiting ParticipantA Participant in the JomPAY Scheme who offers services that allow Payers to initiate Payment Instruction.
    22.Payer-not-presentThe Payer is not physically present during the transaction initiation process
    23.Payment Instruction or PaymentAn order from a Payer to its Debiting Participant directing the Debiting Participant to:
    a) draw funds from the Payer's bank account; and
    b) transmit an IBG entry to transfer funds to the Crediting Participants to pay a Biller for a Bill.
    24.Payment Cut-Off TimeThe maximum timing of JomPAY Payment Instructions initiated by the Payer to be credited into the Biller's account on the same day. If the Biller does not utilise an AmBank account, it will follow the standard scheduled IBG window processing times.
    25.PayNetPayments Network Malaysia Sdn Bhd.
    26.Personal DataMeans any information in respect of commercial transactions that relate directly or indirectly to a Customer, who is identified or identifiable from that information which includes, but not limited to, the Customer's name, address, identification card number, passport number, banking information, email address and contact details.
    27.ReversalMeans a transaction that:
    a) is initiated by a Biller to cancel an Erroneous Payment Instruction;
    b) may involve the making of a debit or credit adjustment to the account of the Payer to which the Erroneous Payment Instruction relates; and
    c) may involve an adjustment to the bank account(s) of the Biller named in the Erroneous Payment Instruction, if the funds from the Erroneous Payment Instruction has been applied to the bank account(s).
    28.Scheme Operator or SOThe owner and the operator of the JomPAY Scheme.
    29.Real-time Notification or RTNA form of electronic message sent to a Biller to provide advance notice of incoming Payment from a Payer once the Payer's bank account has been successfully debited for a Payment Instruction to the Biller.
    30.Recipient Reference Number or RRNA unique identifier assigned by a Biller to a Payer referred to as [Recipient Reference Number 1] and [Recipient Reference Number 2] on a Bill.
    31.Unauthorised Payment InstructionA Payment made without the authority of the Payer who is purported to have given the Payment Instruction which initiated that Payment (and from whose account that Payment was debited) or a Payment made by a Payer which is void for any reason other than fraud. It includes cases where the Payment has been made by a third party who has obtained unauthorised access to a Payer's account and makes unauthorized transactions from the Payer's account to make other payments. However, it does not include a Fraudulent Payment Instruction.
    32.Unrecoverable LossThe portion of funds credited to the wrong party due to Erroneous Payments or Fraudulent Payments that cannot be retrieved after Participants have exhausted the recovery of funds process.

    [END OF STANDARD PAYER TERMS]