Ryt AI Terms and Conditions

Effective Date: 1 March 2025

IMPORTANT: PLEASE SCROLL DOWN AND READ ALL OF THE FOLLOWING TERMS AND CONDITIONS (“AI TERMS”) CAREFULLY. BY ACCEPTING THESE AI TERMS OR OTHERWISE USING THE RYT BANK ARTIFICIAL INTELLIGENCE (AI) POWERED CHATBOT (“RYT AI”), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THESE AI TERMS, YOU SHOULD NOT ACCESS, AND SHOULD IMMEDIATELY DISCONTINUE YOUR USE OF RYT AI.

RYT AI IS CURRENTLY MADE AVAILABLE UNDER THE RYT BANK PUBLIC BETA PROGRAM. YOUR USE OF RYT AI IS ALSO GOVERNED BY THE TERMS AND CONDITIONS GOVERNING RYT BANK BETA PROGRAM.

1. DISCRETIONARY USE

   1. RYT AI is a conversational AI service designed for the customers of YTL Digital Bank Berhad (“Ryt Bank”).

   2. RYT AI is made accessible to you by Ryt Bank as an optional, added functionality to complement your access and use of Ryt Bank’s banking facilities, products, or services (“Products”). You are not required to use RYT AI in order to use other Products made available to you on our digital banking application (“App”) and website https://rytbank.my (“Site”) (together, the “Platform”).

   3. You have the right to cease using RYT AI at any time and opt-out by contacting our Help and Support Centre at +603-5115 5115 or writing to us at support@rytbank.my.

2. ACCEPTABLE USE POLICY

   1. You must use RYT AI for lawful purposes only. You must NOT use RYT AI in a manner or for any purpose that is unlawful or prohibited by these AI Terms or such other guidelines or requirements as we may specify, including but not limited to the following:

      1. Professional Advice. You should not rely on any Output (as defined below) generated by RYT AI as professional or specialised advice, including financial, legal or medical advice. You shall not rely on any Output generated by RYT AI for making investment decisions or consider any Output as investment advice or research. You are responsible for conducting your own independent research and should seek advice from your legal, tax, or financial advisors before making any investment decisions.

      2. Illegal, Dangerous or Malicious Activities. You should not use RYT AI in relation to any illegal, dangerous or malicious activities, such as:

         1. Promoting or facilitating the sale of, or providing instructions for manufacturing, distributing or accessing illegal substances, goods, or services;
            

         2. Promoting or facilitating violent extremism, terrorism or any activity that incites violence, hatred or controversy;

         3. Performing or facilitating deceptive or fraudulent activities and scams;

         4. Performing or facilitating any activity related to any sex-related crimes, including trafficking, assault, harassment, child sexual abuse or exploitation;

         5. Facilitating or committing any type of crime; or

         6. Copying, distributing, modifying, reverse engineering, decompiling or attempting to extract the source code of the RYT AI or any part that composes it.

   2. Access to and use of RYT AI is subject to fair and reasonable use. If we reasonably determine that you have engaged in unfair or unreasonable use of RYT AI or have used RYT AI in a manner that creates an excessive burden on the system, we reserve the right to limit, restrict, or temporarily suspend your access to RYT AI with notice.

3. AI LIMITATIONS

   1. RYT AI uses data, information, or other content or materials that are input to RYT AI (“Input”) to generate a response or output (“Output”) (Input and Output collectively referred to as “AI Content”).

   2. Output is generated by artificial intelligence. The Output is not subject to review or verification by Ryt Bank and does not represent Ryt Bank’s views or endorsement. While we are continuously monitoring the overall performance of Ryt AI and making efforts to improve the accuracy and relevancy of the Output, we do not provide any warranty or guarantee as to the accuracy, completeness, reliability, legality or fitness for purpose of any Output and shall not be liable or responsible for the use of such Output or any omissions or errors in such Output. You are responsible for evaluating the Output for accuracy and suitability for your use case, including by employing human review of the Output.

4. DATA USAGE FOR IMPROVEMENT

   1. Ryt Bank may use AI Content to refine and improve the performance, accuracy, and capabilities of RYT AI.

5. THIRD PARTY AI PROVIDERS

   1. Certain features within RYT AI may be wholly or partially provided by third-party providers (“AI Provider”).  To the extent the feature is provided by AI Provider, your use of RYT AI is subject to the applicable AI Provider’s terms of use (“AI Provider Terms”).

   2. A list of the applicable AI Provider Terms is available at https://www.rytbank.my/third-party-ai-service-providers (“List of AI Providers”).

   3. To ensure the operational reliability and uninterrupted service of RYT AI, we reserve the right to change or substitute third-party AI Providers at any time where necessary. In such event, we will update the List of AI Providers accordingly.

   4. These AI Terms are in addition to and must be read with:

      1. our Platform Terms of Use (in particular, Clause 3.5 in relation to use of AI Tools);

      2. our general banking terms and conditions applicable to you (“General Terms”);

      3. terms and conditions governing Ryt Bank Beta Program;

      4. our Privacy Notice; and

      5. any other applicable Product terms and conditions, available on our website at https://www.rytbank.my/general-terms-and-conditions. In the event of any inconsistency, these AI Terms shall prevail to the extent of such inconsistency.

   5. Some capitalised terms used in this document have been defined in the Terms of Use or General Terms.

   6. Ryt Bank may update these AI Terms in the same manner that Ryt Bank may update the General Terms.

v. March 2025